Healthcare professional with excellent customer service skills. Has served as a Medical Assistant II ("front and back office"), United Way Liason, High Risk Infants Clinic Coordinator, implemented a new clinic site, Pediatric Practice Manager, Lead Client Services Specialist, efficient in Mysis and Nextgen medical computer programs. Seeking a position in which I can utilize my skills and acquire new ones.
Healthcare Provider CPR, First Aid, vision, hearing and scoliosis. 23 years experience in a clinic setting.
Lead client services representative in the Pediatric/Psychology Department. Exceptional ability to relate with patients and staff. Efficient and organized. Responsibilities include: greet; check in/out all patients, schedule appointments, telephone triage, verify, obtain and scan insurance cards, enter patient information into computer system, collect payments, balance daily cash receipts, arrange payment plans with parents, take patient photos and download into Nextgen.
Interim Practice Manager (2010) - Duties included: clinician and nurse scheduling, on call schedules, generated clinician proficiency spreadsheets, employee and patient complaints, pediatric department budget, created center policies for board approval, organized pediatric department continuing education, oversaw establishment of a new clinic site.
Telephone triage and carried out clinicians' orders, utilized the Mysis computer program, prepared patients for clinic visits and provided medical resources, code blue emergency team member, Nigrads (High Risk Infants) clinic coordinator, United Way Liason.
Triaged phone calls for pediatricians, prepared patients for clinic visits, scheduled appointments, carried out clinicians' orders, administered immunizations, EKGs, phlebotomy, managed budgets and payable/receivable accounts, insurance claims, Medicaid accounts, maintained supply inventory.
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