10+ years of success in the Healthcare and Early Childhood Development Industries
Serves as a team leader for program staff with responsibility for the assigned operation of a CYS activity and program (homework center and small satellite operation) IAW applicable CYS regulations. Maintains control of and accounts for the whereabouts and safety of children and youth. Oversees arrival/departure of children/youth. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events.
Encourages participant interest and establishes a program setting that promotes positive child and youth interactions with other children, youth, and adults. Monitors staff/child or youth ratios to ensure adequate staffing. Plans, coordinates, and conducts activities for program participants based on observed needs of individual children/youth. Prepares and implements program options for children and youth with special requirements. Works with trainer and supervisor to implement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth. Works with team members to prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule.
Instructs team members in specific tasks and job techniques; makes available written instructions, reference materials, and supplies. Explains program guidance, procedures, policies and directives to team members. Resolves problems and conflict situations or obtains information and guidance from the supervisor. Demonstrates proper work methods and provides work-related guidance to subordinates. Models appropriate behaviors and techniques for working with children/youth. Conducts on-the-job training and instruction to team members. Ensures team members follow safety, fire, fitness, health and nutrition procedures and informs supervisor of compliance concerns.
Greeted patients and visitors in person or on the telephone; obtains demographic, financial and medical information for registration and identification, coordinated and assisted in the completion of all activities relating to patients' finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures.
Explains forms, obtains demographic and insurance information and inputs into applicable Patient Accounting systems. Explains hospital deposit policy and collects appropriate monies from patients and/or responsible parties. Promotes positive working relationships with patients, families, physicians and other department's within the hospital to ensure a high level of service is provided.
Financially cleared all ER inpatient admissions, direct inpatient admissions and/or transfers from other facilities in an accurate and timely manner. Made assessments of Private Pay patients and/or problematic accounts and appropriately initiates referrals to Medi-Cal Eligibility Pending staff (MEP) for review of possible Medi-Cal or Charity linkage.
Requested and collected deposits, deductibles, co-pays and payment for non-covered services to reduce bad debt expense. Consistently meets monthly cash collection goals as outlined by Tenet Corporate Patient Financial Services/Patient Access Departments.
Served as a Child and Youth Program Assistant (CYPA) in one or more CYS programs. Maintained control of and accounts for whereabouts and safety of children and youth. Planned, coordinated, and conducted activities for program participants based on observed needs of individual children/youth. Implemented activities and special events that meet the physical, social, emotional and cognitive needs of children and youth. Established a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.
Helped prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule. Assists children and youth with special projects, homework and life skills. Prepared and implemented program options for children and youth with special requirements. Reviews, provides input to, and implements schedules and activity plans. Demonstrated, instructed, led and facilitated planned and spontaneous program activities. Set up displays and bulletin boards.
Assisted patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel. Greeted visitors, in person or over the telephone; answering inquiries; relaying calls to patients; giving directions; referring inquiries to nursing and physician staff. Provided information by answering questions and requests.
Established patient record by preparing folder; assigning patient number; completing patient identification information. Documented patient care services by copying nursing and physician notes to patient and department records. Arranged discharges by notifying business office and patient transporter service.
Maintained unit operations by following policies and procedures; reporting needed changes. Maintained patient confidence and protected hospital operations by keeping information confidential. Maintained unit supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
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