10 years of customer service experience, including management and leadership roles with up to eight team members. Dedicated and focused leader who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Training: Conducted training for new employees on procurement and other buying systems as well as every day processes, created and edited in-house, division, and Ntouch ADs for buyers' review, daily process of outs, exceptions, and sales reports, created a personalized customer service experience with each retailer.
Conducted all guest processing, including money transactions, checked rooms for vacancy, provided surrounding area information as well as information about the hotel, and aided wherever I was needed by management. Collaborated with the general manager to ensure guests received outstanding customer service. Maintained a tidy and clean work area.
Helped increase sales by up-selling product to new and established customers, assisted both clients and customers concerning their orders, complaints, and questions about products. Worked cross-functionally with all departments within the company to deliver customer service and resulted in high ratings for quality assurance. Actively sourced information from other department individuals/managers. Organized inbound calls from various clients. Worked closely with sales leads to ensure my outbound sales calls were accurate and improving continually.
Human Resources Management as concentration
Pastry and Baking
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