Dedicated, customer-oriented IVR Designer with 15 plus years designing IVR solutions for various banking applications.
IVR application development
Business requirements development
Functional requirements development
Script and prompt development
Programmed customers' PBX and voice mail systems; assisted with PBX installations; helped customers define telephony needs
Program PBX and voice mail systems; helped with telephone installations and department moves; developed IVR applications
Supported internal data communications network
Top graduate in major; 3.87 GPA
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