Driven Director of Programs exhibiting strength in innovative thinking and advanced problem solving. Progressive experience in managing a variety of social service programs, as well as recruitment, hiring and talent development.
Promoted to LCEP Director.
Received “Director's Award for Program Excellence” in April, 2015
Director of youth employment services. Responsible for program implementation, staff operations, and developing community partnerships.
Manager of Emergency Utility Assistance. Responsible for Staff Operations which allows for assisting customers in seeking financial assistance with home heating and electricity while educating customers on ways to become and remain energy efficient.
Responsible for managing the everyday operations of the HEAP office. Also responsible for the quality assurance of all emergency assistance applications, checks and balances of vendor payments, customer satisfaction, data entry, and cross training of staff for departmental positions.
Managed a staff of 36 in the Pre-Sort Mailroom. Responsible for managing and securing bulk mailings and the transporting of metered mail to the United States Postal Service. Monitored the metering of mail for correct postage and managed the daily checks and balances for daily allocations.
Economic Opportunity Planning Association Toledo, Ohio
CALA (Community Action Leadership Academy)
Executive Leadership Academy
Lourdes College of Ohio
Program Operations, Mental Health, Educating, Data Entry, Finance, Quality Assurance, Customer Satisfaction, Training, Business Management
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