Service Advisor with extensive hands-on experience in engine repairs and replacement. Proficient in brakes, front end steering and suspension.
Number 1 in the district in ride control sales first 2 months of employment
Received customer service excellence award with in 1 month of employment.
Promoted to supervisor after 3 months of employment.
Apply granular fertilizer, pre-emergents, insecticides and herbicides to customer properties
Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Quit to move back to N. Dallas area
Loaded and unloaded my bobtail truck each day. Completed a daily pre-trip inspection checklist before first delivery of the day.Selected the most efficient routes in compliance with delivery instructions and fuel policy.Picked up and delivered cargo in a bobtail truck using knowledge of roads, highways and interstates. Presented customers with bills and receipts and collected payments for goods delivered. Operated motor vehicles in a safe and efficient manner.Verified loads against shipping papers. Operated heavy equipment, including forklifts, stair climbers and pallet jacks. Met and surpassed productivity targets and quality standards. Answered customer questions regarding shipments. Handled merchandise in accordance with product handling standards. Verified sales orders before loading and unloading merchandise. Reported any errors found on delivery documents to supervisor.
Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and technicians. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Processed up to 100 customer orders per day. Tracked down sources of special products and services to meet customers' special needs. Offered NTB credit applications upon checkout, converting about 30% of customers into card-holders.
Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Resolved service issues in a timely manner, including coordinating and processing returns. Received incoming shipments and reviewed contents against purchase order for accuracy. Worked at a rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.
Followed checklists to verify that all important parts were examined. Serviced air conditioning, heating, engine-cooling and electrical systems. Rebuilt faulty assemblies, including steering systems and linkages. Examined vehicles to determine the extent of damage or malfunctions. Specialized in servicing brakes. Communicated with customers regarding vehicle issues and potential repairs. Removed and replaced tires, shocks, struts and brakes. Repaired and replaced radiators and water pumps. Performed pre delivery inspections on all new incoming vehicles and dealer trades. Installed all customer ordered accessories.
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