Dedicated customer service manager with 10+ years of experience. Consistently achieve record-high customer satisfaction rankings. Respected builder and leader of customer-focused teams, introduce a shared, enthusiastic commitment to customer service as a key driver of company goal achievement. Lead by example in addition to ensure all safety, security, and policy and procedures are followed. I am a motivated, personable business professional with multiple business skills and a successful 10-year track record of coordinating and management. Flexible and responsible - able to maintain a sense of serenity under pressure. Balanced and knowledgeable with established ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Focused on customer satisfaction
Client relations specialist
Excel software proficiency
OnQ software proficiency
Reduced number of guest complaints by 80 percent.
Laundry Manager03/2016 to CurrentPlantation LaundryMyrtle Beach, SC
Housekeeping Supervisor03/2013 to 03/2016Hilton WorldwideMyrtle Beach, SCRecorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems.
General Manager11/2011 to 03/2013The Pantry Myrtle Beach, SCManaged team of 6 of professionals. Surpassed revenue goals in four consecutive quarters.
Customer Service Team Leader02/2008 to 11/2011Lowes Home ImprovementMyrtle Beach, SCTrained and mentored new cashiers. Maintained work area in clean and neat manner. Monitored exits for security issues. Accepted merchandise returns. Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Greeted customers promptly and responded to questions. Documented performance issues. Prepared special orders for shipment. Helped customers find store locations and complete purchases. Counted and balanced cashier drawers. Worked in competitive team environment to exceed revenue quotas. Provided input on department transfers and promotions.
Repair Tech04/2003 to 01/2008Metrologic InstrumentsBlackwood, NJInterpreted prints, drawings and sketches. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies. Assembled components with hand and power tools. Assessed work for errors or compliance issues and made corrections and modifications when necessary. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Proposed process improvements to increase quality and efficiency. Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers. Completed and entered quality records, scrap reports and machine logs in a timely manner.
Associate of Arts: Graphic Design2000Camden County CollegeBlackwood , NJ, USA
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Companies Worked For:
Lowes Home Improvement
Camden County College
Job Titles Held:
Customer Service Team Leader
Associate of Arts : Graphic Design 2000
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