Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Enthusiastic Sales Associate possessing expertise in the convenient store industry. Reliable, punctual, hard working, organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
High energy manager who is an efficient and creative shift leader. Strong knowledge of the food and beverage industry. Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.
Lathe Cutter with 3 years experience reviewing work orders and running several different machines simultaneously in a 5S environment. Machine Operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing.
Recognized by peers and management for going above and beyond normal job functions.
Fulfilled all supervisory duties when Store Manager was on vacation.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Changed equipment over to new product. Inspected finished products for quality and adherence to customer specifications.
Demonstrated mastery of customer service call script within specified timeframes. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Properly directed inbound calls in phone queues to improve call flow.
Optimized profits by controlling food, beverage and labor costs on a daily basis.Resolved guest complaints promptly and professionally. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines..
Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Demonstrated that customers come first by serving them with a sense of urgency.
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