Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

I got hired at T-mobile as a regular sales representative and quickly got promoted to a key holder due to my extraordinary customer service and ability to achieve my monthly sales goals. As I continued my career i was also promoted to assistant store manager after being recognized as a consistent, hard working and customer oriented sales rep.
My manager and district manager would say I am a Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. I am a quick learner, I only need to be shown a new procedure once for me to understand. I have a "can-do'' attitude, always looking forward to learning something new each day.
My store has been awarded store of the month for the outstanding customer service and sales we have been able to achieve. as a manager my main goals were to drive sales and always keep the customer first while doing it.

  • Bi-Lingual: fluent in writing, speaking and reading English and Spanish
  • Quick learner
  • Proficient in cash management
  • Strategic sales knowledge
  • Multi-line phone talent
  • Customer-focused
  • Positive and friendly
  • People-oriented
  • Retail merchandising experience
  • Excellent customer service skills
  • POS systems
  • Organized
  • Opening and closing procedures
  • Self-Motivated 
  • Hardworking and quick learner
  • Trusted key holder
  • Product inventory counts
Work History
Laborer, 05/2019 - Current
Garney Radford, VA,
  • Shoveled materials such as dirt, gravel and asphalt.
  • Operated equipment such as forklifts safely to efficiently complete site work.
  • Completed physically demanding tasks such as lifting up to 100 pounds
  • Sprayed walls with waterproof compound.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
Gas Pipeline Laborer, 07/2018 - 05/2019
Uscc Services, Llc Sevierville, TN,
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Efficiently prepared job sites by removing debris and setting up traffic control.
  • Operated backhoe, forklift and skip loader tractors to safely move gas pipelines.
  • Directed traffic away from hazardous locations, protecting team members and general public.
  • Worked independently in fast-paced environment.
  • Operated equipment such as fork trucks and pipe cranes to meet challenging tasks.
Assistant Manager, 10/2014 - 08/2018
Florida Tile Atlanta, GA,
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Led merchandise selection, pricing, planning and marketing.
  • Spoke with store managers to obtain information about customer needs and preferences.
  • Monitored and analyzed sales records and consumer purchasing trends.
  • Anticipated consumer buying patterns to create a purchase and inventory plan.
  • Removed damaged and discontinued items from displays.
  • Greeted customers and helped customers' needs.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Enforced company policies while also focusing on increasing team productivity.
  • Monitored employee performance and developed improvement plans.
  • Coached team on effective upselling and cross-selling methods.
Customer Service representative, 01/2012 - 02/2014
Orchard Supply Hardware City, STATE,
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Placed special merchandise orders for customers.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Recommended new merchandise to customers.
  • Answered customer questions about product availability and shipment times.
  • Accurately logged all daily shipping and receiving orders.
  • Counted cash drawers and made bank deposits.
  • Led a comprehensive Cashier training for new employees.
  • Processed credit cards, checks, gift cards and coupons.
  • Received Employee of the month award in February 2013.
  • Promoted to front end manager 5 months after being hired.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
High School Diploma: , Expected in 2011
Oak Hills Highschool - 7625 Cataba Rd, Hesperia CA
Associates in General Education: General Education, Expected in
Victorvalley College - 18422 Bear Valley Rd, CA

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School Attended

  • Oak Hills Highschool
  • Victorvalley College

Job Titles Held:

  • Laborer
  • Gas Pipeline Laborer
  • Assistant Manager
  • Customer Service representative


  • High School Diploma
  • Associates in General Education

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