Lab Technician – Client Services Representative Resume Example
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LAB TECHNICIAN – CLIENT SERVICES REPRESENTATIVE
Professional Summary
Experienced professional with well-developed interpersonal skills and excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Recognized for inspiring fellow employees to excel and encouraging creative work environments. Very much eagar to contribute to team success through hard work, attention to detail and excellent organizational skills.
Skills
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Work History
09/2018 to Current
Lab Technician – Client Services RepresentativeSunrise Senior Living – Webster Groves , MO
- Receiving, labeling and analyzing samples
- Designing and executing laboratory testing according to standard procedures
- Performing accurate analyses on samples in a clean and sterile environment
- Checking the temperature of all samples that come in and registering them before processing
- Answering phones while resolving customer complaints
- Communicating with a courier to schedule daily pickups for clients whose samples come into the lab
- Registering and packing all samples in the appropriate packaging that is needed to be shipped out for additional testing not provided by our lab
- Responding to clients via email to resolve complaints and communicating when there were concerns regarding samples received from them
- Processed all invoices for each client which included making sure all prices were accurate and sent out weekly to ensure payments
- Coded all invoices that came in from our partnered labs and sent them to accounting for payment each week
- Processed 80-100 invoices each week and emailed documentation to clients
- Maintained the cleanliness of the lab by continuously cleaning in between each sample and cleaning at the end of the day to prepare for the next
- Performing weekly cleaning tasks which included mopping, throwing away expired samples, cleaning trays that samples were processed in and autoclaving samples that had previously been tested and had been cleared to be discarded in our waste room.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved overall efficiency by anticipating needs and providing outstanding support.
03/2013 to01/2016
Personal CaregiverAssist Inc. – City , STATE
- Worked closely with special needs clients to facilitate 24 hour care Brilliant with Autistic, Paraplegic and Schizophrenia patients
- Training a variety of new hires.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
11/2012 to 11/2013
Outstanding Customer Service RepresentativeAlorica – City , STATE
- Handling an extreme high call volume of up to 70 calls per day
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
03/2011 to 04/2011
Medical Assistant ExternValley Family Medical Clinic – City , STATE
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained client medical history, including medication information, symptoms and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Tested and recorded blood glucose levels.
- Welcomed patients and inquired about wellbeing since last treatment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
06/2018
Bachelors of Science: Business Administration / Healthcare Management
Colorado Technical University - City, State
Colorado Technical University - City, State
- Graduated with 3.32 GPA
- Majored in Business Administration
- Minored in Healthcare Management
- Dean's List 2015 & 2016
- Coursework in Management Fundamentals, Business Law, Human Resource Management, and Critical Thinking
- Coursework in Healthcare Organizations and the Health System, Fiscal Management in Healthcare Services, HRM Legal Environment, Fundamentals of reimbursement in Healthcare Services and Administration in Healthcare Services
03/2011
Diploma
UEI College - Fresno - City, State
UEI College - Fresno - City, State
- Graduated with 3.98
- Coursework in Medical Administrative Aspects, Patient Care and Phlebotomy Essentials
- Awarded Honor Roll
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Resume Overview
School Attended
- Colorado Technical University
- UEI College - Fresno
Job Titles Held:
- Lab Technician – Client Services Representative
- Personal Caregiver
- Outstanding Customer Service Representative
- Medical Assistant Extern
Degrees
- Bachelors of Science : Business Administration / Healthcare Management
Diploma
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