Exceptional experience-enhancing customers. Courteous and friendly when directing customers. Constantly finding new ways to exceed customers' expectations with personalized service. Security-conscious and customer-focused with top-notch teamwork and interpersonal communication skills. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike. Reliable offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.
- Performance improvement
- Client Account Management
- Efficient multi-tasker
- Consistently meet goals
- Verbal and written communication
- Relationship building
- Customer assistance
- Cash Drawer Management
- Cash Register Operation
- Customer Relations
- Interactive Communication Skills
- Impression Management
City, STATE, 02/2018 - 08/2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Planned and executed number guest parties by organizing menus, spaces and special requests.
- Answered customer questions about hours, seating and menu information.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by number%.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Worked flexible schedule and extra shifts to meet business needs.
City, STATE, 09/2019 - 04/2020
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas as needed.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Examined trays to check contents for required items and complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Reduced customer wait times by quickly operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Greeted customers entering restaurant with enthusiasm and warmth and served.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
City, STATE, 03/2020 - 08/2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Used cash registers and credit card machines to cash out customers.
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Resume Overview
School Attended
- Buford High School
Job Titles Held:
- La Cazuela
- McDonald's
- La Cazuela
Degrees
- High School Diploma
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