knowledge management specialist resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Information Systems Technician with 9 years of experience in the United States Navy, with expertise in Information Security and Assurance, Data Communications and Networking. Currently serving in the Naval Reserve and working at Command Navy Region Hawaii, Regional Operations Center, and performing the following responsibilities: Knowledge Management Assistant, C4I Administrator, Maintaining and Updating Staff Synch briefs for the Water Crisis Action Team, and Video Teleconference Operator. Currently hold a Top Secret/SCI security clearance.

  • Organization and Time Management
  • Customer Service
  • Dependable and Responsible
  • Problem Solving
  • Network Security
  • Technical Troubleshooting
  • Decision Making
  • Attention to Detail
  • Quick Learner
  • Verbal and Written Communication
  • Software Management
  • Troubleshooting systems
Work History
08/2020 to Current Knowledge Management Specialist Brightwheel | Denver, CO,
  • Serve as a Knowledge Management Specialist for Commander Navy Region Hawaii located in Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii. Primary purpose is to provide Regional Knowledge Management and serve as a subject matter expert in using operational/information knowledge management systems within Navy Region which includes data entry, information management and output of information
  • Promote knowledge sharing across adjacent regions, Emergency Operations Centers (EOC) and additional organizations through professional business procedures
  • Supporting operations within the Region Operations Center (ROC) through all levels of the Crisis Action Team activation with proper procedures and expertise during all hazard exercises and real life incidents
  • Expand local procedures to support United States Navy's Information Assurance requirements to ensure all ROC systems/databases are within correct security and integrity baselines
  • Accommodate developmental of processes to capture, store, and retrieve knowledge
  • To establish and maintain repositories of Region briefs, documents, plans and reports
  • Sustain a library of training materials for supported applications, manuals, reference guides, and training records.
03/2017 to 12/2019 Information Security/Data Communications Expert Oklahoma Employees Credit Union | Oklahoma City, OK,
  • Serves as a liaison for cyber security incidents in addition to properly accessing, handling, protecting, and reporting suspected loss of confidentiality of sensitive or classified information 100% of the time in accordance with all applicable orders, directives, instructions and regulations
  • Reports change in status that may impact continued authorization to access classified information on naval networks
  • Expert on Computer Network Defense (CND) tools used to safeguard ONE-Net infrastructure and data resources
  • Produces written, oral, technical and non-technical analytical reports on past, present and possible future network threats based upon network data and all source reporting. Assess policy and needs of the command to develop and implement policies that govern IT and cybersecurity activities
  • Actively engages with supervisors, managers and coworkers becoming closely aligned and engaged in the execution of work center's mission in support of command's strategic plan and vision
  • Coordinates collection and preservation of incident evidence, track and report progress of ongoing investigations
  • Ensures supporting parties have all necessary information required for investigation and remediation of all reported incidents
  • Investigates and analyzes CND incidents detected by Host Based Security System (HBSS) or other CND tools within the ONE-Net enclave or Navy Network Enterprise (N1\TE)
  • Maintains incident tracking information; planning, coordinating, and directing recovery activities; incident analysis tasks, including examining all available information and supporting evidence or artifacts related to an incident or event.
  • Presented operation briefs weekly to operational leaders and the Captain to identify the state of the command and it’s 9 detachments’ status to oversee of any actions needed to improve readiness of 7th Fleet Area of Responsibility to be actively supportive in assisting U.S Navy to defend and protect our nation and our allies.
  • Assisted 250 Theater Commands in access to the Defense Information Systems Agency Department of Defense Information Networks, Submarine Very Low Frequency Broadcast Builder, Secure/Non-secure IP services and Video Tele-Conference operations to help the overall mission and vision of 7th Fleet.
07/2013 to 03/2017 Information Technology Specialist USS New Orleans | City, STATE,
  • Operates and maintains information systems and various information technologies including local area networks, wide area networks, mini and micro-computer systems and associated peripheral equipment and services
  • Performs basic data back-ups, system restoring procedures, assigns or changes user accounts, and password resets
  • Provides desktop support to network users.
  • Performs troubleshooting procedures, documents technical support advice, and maintains media libraries.
  • Installs new hardware, workstation components, peripherals, and documents media hardware and software licences.
  • Manages and updates directory information, and monitors equipment status.
  • Assists technical personnel in providing critical voice and data communication links between ship and shore commands.
  • Operates and performs system monitoring and circuit restoration of various radio frequency communication suites
  • Ensures proper handling of cryptographic equipment and keying material
  • Properly handles formats, and transmits official message traffic
  • Performs corrective and preventative maintenance as required.
  • Maintains logs, articles, and publications as it relates to communication and network operations
Expected in 05/2024 Associate of Arts | Information Security And Assurance Leeward Community College, Pearl City, HI, GPA:
Expected in 05/2012 High School Diploma | Waipahu High School, Waipahu, HI GPA:

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Resume Overview

School Attended

  • Leeward Community College
  • Waipahu High School

Job Titles Held:

  • Knowledge Management Specialist
  • Information Security/Data Communications Expert
  • Information Technology Specialist


  • Associate of Arts
  • High School Diploma

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