Skilled Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize any Pressure upon the customer ; and insure a positive as well as satisfied experience. Committed to addressing customer concerns with speed, accuracy and employers interests at the forefront in solutions.
Seasoned Customer Service Abilities proven to perform in fast paced, high stress environments involving a multitude of personalities.
I am a Positive,Tenacious,and Motivated individual
Provided courteous and informative customer service in an open kitchen format.Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and goods donated by local community.Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues.Implemented and supported G.N.R.M. initiatives and programs.Effectively managed and assisted kitchen staff in producing food for banquets, catered events and Guest dining areas.Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.Worked with an ever changing scope as well as amount of Persons with co-occurring disorders and or dependencies.Referred clients to outside social service providers to address psychiatric and personal issues.
Provided accurate and appropriate information in response to customer inquiries.Collected customer feedback and made process changes to exceed customer satisfaction goals.Developed mastery of customer service, Clear Communications , and effective Relationship\Personality management.Formulated and enforced Company policies, procedures and quality assurance measures.Under federal regulations and laws.Trained staff on how to improve customer interactions.
Continuing Education in Culinary Arts.
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