Key Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible, hardworking Key Manager with 1 year in supporting management functions for food and beverage establishment. Led team of front of house members to maintain store cleanliness and provide prompt, friendly customer service. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.

Enterprising and industrious retail leader with proven success at motivating teams to perform and generate record sales. Accomplished salesperson, product expert and staff trainer developing and maintaining loyal customer base. Monitors and maintains store inventory and consistently keeps required stock on-hand and ready to sell.

Customer-focused, visionary-thinking individual with over 8 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

  • Sales Leadership
  • Computer Proficiency
  • Retail Operations
  • Financial Forecasting
  • Recruitment and Training
  • Decision Making
  • Merchandise Promotion and Display
  • Scheduling and Time-Tracking
  • Analyzing Profitability
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Reporting and Performance Analysis
  • Cash Handling and Reconciliation
  • Merchandise Quality Assurance
  • Customer Service Management
  • Team Building and Motivation
  • Positive and Upbeat
  • Willingness to Learn
  • Systems Assessment and Improvement
  • Employee Training
  • Social Perceptiveness
  • Persuasive Negotiation
  • Basic Mathematics
  • Critical Thinking
  • Adaptable to Changing Demands
  • POS Terminal Operation
  • Relationship Building
  • Performance Monitoring
  • Service-Oriented
  • Superior Work Ethic
  • Loss Prevention
  • Problem Anticipation and Resolution
  • Creativity and Originality
  • Marketing and Advertising
  • Policy Enforcement
  • Multitasking and Prioritizing
Work History
Key Manager, 01/2018 to 11/2018
Gopuff Mclean, VA,
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Learned entire menu of items to improve recommendations and increase upsells to customers.
  • Assisted manager with administrative tasks associated with successfully running store.
  • Developed professional relationships to improve retention of key customers.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired servers in upselling techniques, steps of service and company standards, bolstering job expertise within 4 shifts.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Bartender, 09/2017 to 01/2018
Ssp Group Portland, OR,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Trained 5 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Orchestrated numerous social functions, including private parties, business meetings and formal engagements.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Team Leader, 01/2012 to 01/2017
Luk Inc Wooster, OH,
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Molded team and embraced change to adapt within dynamic market.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Optimized customer support by establishing collaborative service environment.
  • Participated in cross-functional team-building activities.
High School Diploma: , Expected in 05/2012
T. W. Josey High School - Augusta, GA,

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Resume Overview

School Attended
  • T. W. Josey High School
Job Titles Held:
  • Key Manager
  • Bartender
  • Team Leader
  • High School Diploma

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