Enthusiastic retail sales professional who excels in fast-paced, client - focused environments. Reliable, punctual, and hard working with 3 years experience in upscale retail apparel, shoe, and jewelry sales. quick and effective at decision making, while maintaining superior customer service throughout the sales process.works well in a team - oriented setting, while still able to maintain personal sales goals.
Fulfilled all supervisory duties when Store Manager was out.Consistently earned "employee of the week" recognition due to highest number of sales.consistently exceeded daily sales with an average of $300 in sales each day. Trusted with key holder position within first 3 months of position. developed highly effective sales training strategies by observing management and coworkers.
Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Completed floor replenishment to guarantee size availability and promote customer satisfaction.Communicated information to customers about product quality, value and style.Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Opened and closed the store, which included counting cash drawers and making bank deposits.Offered exceptional customer service to differentiate and promote the company brand.Oversaw all daily operations of three store locations.Offered direction and gave constructive feedback to motivate team members.Held each team member accountable for achieving brand and performance goals.Built and maintained effective relationships with peers and upper management.
Attended multiple team meetings each month to voice concerns and offer constructive feedback to others. Processed shipments and maintained organized stock shelves.Informed customers about all product lines and services offered by the company.Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.Marked clearance products with updated price tags.Processed all sales transactions accurately and in a timely fashion. Put together shift schedules for retail department in timely manner, while catering to all employees needs and request offs.Maintained visually appealing and effective displays for the entire store.Maintained visually appealing and effective displays for the entire store.Opened and closed the store, which included counting cash drawers and making bank deposits.
Emphasis in business management and economics. Continuing education in Business Administration and Hospitality. Coursework in Business, Communications and Organizational Psychology.3.7GPA. Coursework in Business and Management.Coursework in Fashion Design (offered as elective course at Vance Granville Community College) Seminar on Retail Advertising. Fashion and Textiles course.
Attended from 2004 - 2008. Perfect attendence certificates each semester. Liberal Arts coursework. Coursework in Business Administration and Accounting. Coursework in Management. Student government representative.
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