Detail-oriented Key Holder with extensive experience managing sales team in sales goal driven environments.
Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty.
Achieve and exceed the personal sales and productivity goals
Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity
listen to the customerS and identify his/her needs and overcome objections if raised
Responsible to do client development beyond the initial transaction; utilizing phone, email & written follow-up contact
Maintain the housekeeping and visual standards of the storeHave computer skills to operate the POS register and email systems
Safeguard the store's inventory by adherence to the company's loss prevention program
Client Book Management and Clienteling
Assisted and advised customers on gourmet candy selection
Became a reliable source for screening and training new hires
Answered customer inquiries and concerns
Arranged merchandise displays in an attractive manner
Managed, organized, and prepared inventory as well as developing an excellent chain of customer service
Built, improved, and maintained the customer service department
Developed plans to increase sales and customer creation
Responding to e-mail inquiries from prospective students using the standard response already existing
Accepting payment, carrying out office duties
Preparing recruiting materials and orientation materials
Highly successful in increasing customer creation while maintaining customer loyalty for sweet factory
Achieved multiple awards: Dean;s list, Student of the month, volunteering in international club
Top 5 Sales nationwide in VINCE.
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