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Mystic Aquarium & Institute for Exploration - JULIANNE HAESCHE Resume Example

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JULIANNE HAESCHE
Personal Information
  • AWARDS & HONORS AWARDS & HONORS
  • Proficient in Microsoft Office
  • Rapid Biodiversity & Water Quality Assessments
  • Leadership Skills
  • Supervisory Skills
  • Customer Service
  • Proficient in Microsoft Office
  • Rapid Biodiversity & Water Quality Assessments
  • Leadership Skills
  • Supervisory Skills
  • Customer Service
Professional Summary

Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. [Number] years of experience and ready to move into a [Job Title] position.

Attentive Customer Service Representative with [Number] years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring [Number] years' experience to dynamic new position.

Skills

dependable
  • Quick learner
  • Cash handling and management
  • Strong interpersonal skills
  • Team leadership
  • Microsoft Outlook, Word and Excel proficient
  • Motivated team player
  • Natural leader
  • Customer-oriented
  • Skilled problem solver
Work History
07/2010
JULIANNE HAESCHE Mystic Aquarium & Institute for Exploration – Mystic, CT
  • Docent at the exhibits.
  • Educated visitors on the animals and their life histories.
10/2009 to Current
Night Manager Stop & Shop Supermarket – Branford, CT
  • Assistant Customer Service Department Head Supervising the front end & the employees as well as providing customer service.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Worked directly with [departments, clients, management] to achieve [result].
  • Responded to customer requests via telephone and email.
  • Encouraged development of new cashiers with positive reinforcement.
  • Performed store opening, closing and shift change actions.
  • Assisted management with developing employee improvement plans.
  • Increased customer loyalty and retention.
  • Oversaw team of [number] cashiers and service staff.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
  • Completed documentation and logs each day and generated weekly reports detailing activities.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Served as the main liaison between customers, management and sales team.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
02/2010 to 02/2011
Jonathon Clark Branford Land Trust – Branford, CT
  • Volunteered and aided in the conservation of the local osprey population as well as create a PowerPoint presentation for educational purposes.
01/2016 to 05/2016
Research Fellow University of Rhode Island – South Kingstown, RI
  • Collected, prepared and tested wide range of biological samples.
  • Recorded data and maintained source documentation following good documentation practices.
  • Recruited and screened over [Number] participants for [Type of research] study and administered psychological tests and demographic surveys.
  • Developed unique research into [Area], [Area] and [Area].
Additional Information
  • Marine Science Society , Member of club for two semesters. Discussed marine related topics and participated in educational field trips. Nov.2008 - Feb.2011 Branford Girl's Hockey Played in the inaugural girl's hockey team at Branford High School. Sep.2015 - Apr.2016 Marine Science Society Member of club for two semesters. Discussed marine related topics and participated in educational field trips. Nov.2008 - Feb.2011 Branford Girl's Hockey Played in the inaugural girl's hockey team at Branford High School. EXTRACURRICULAR EXTRACURRICULAR Transfer Scholarship | 2013-2016 Awarded to transfer student whose GPA is above a 3.0 Coach's Award | 2011 Awarded by Branford Girl's Hockey to the athlete who demonstrated leader skills throughout the season Academic Achievement in Marine Science | 2010 Awarded to student who excels in Marine Biology Transfer Scholarship | 2013-2016 Awarded to transfer student whose GPA is above a 3.0 Coach's Award | 2011 Awarded by Branford Girl's Hockey to the athlete who demonstrated leader skills throughout the season Academic Achievement in Marine Science | 2010 Awarded to student who excels in Marine Biology
Education
May 2016
Bachelors of Science: Marine Biology
 University of Rhode Island - Kingston, RI
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Resume Overview

Companies Worked For:

  • Mystic Aquarium & Institute for Exploration
  • Stop & Shop Supermarket
  • Branford Land Trust
  • University of Rhode Island

School Attended

  • University of Rhode Island

Job Titles Held:

  • JULIANNE HAESCHE
  • Night Manager
  • Jonathon Clark
  • Research Fellow

Degrees

  • Bachelors of Science : Marine Biology

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