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Increased personnel productivity by [ Increased office organization by developing more efficient filing system and customer database protocols. Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Customer Service
Increased office organization by developing more efficient filing system and customer database protocols.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verified that information in the computer system was up-to-date and accurate.
Compiled statistical information for special reports.
Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Ran reports and supplied data to fulfill customer report requirements.Addressed customer service inquiries in a timely and accurate fashion.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.
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