Operations Assistant experienced in a company distributing cosmetics using the technology in e-commerce within the United States and 23 other countries for the past 18 months. Guest service functions with customer relations, cash management, product information in a retail environment focusing on service satisfaction. Retail Operations management for more than 10 years of experience including training of managers, inventory control and material management, cash management, analyze manpower requirements, scheduling, sales forecasting, point-of-sale system developments, Store Operations Manual preparation including recipes, guidelines, safety and sanitation procedures. Other jobs includes opening of new stores and product costing, product analysis and implementations of marketing plans. Staff Accountant versed in A/R and A/P management, bank reconciliation, payroll and general accounting, budgeting and tax requirements. Seasoned accounting professional with more than five years of experience managing accounting needs with knowledge of QuickBooks and Point-of-Sale systems software. Other jobs includes human resources issues like employees handbook reviews, policies and procedures implementations, employee benefits, training of employees, and payroll administration.
01/2016 to 09/2016
JMA Resource Management Operations AssistantLa Canada Ventures, Inc － San Mateo, CA
Prepared sales tax, data retrieval from different payment gateways such as paypal, stripe, authorize.net and other ecommerce websites including Amazon, 1shopping cart, fulfillment centers and own website Prepared documentation for shipments of products to different distributors, wholesalers, fulfillment centers and end-consumers within the United States and other countries such as Europe, Middle East, Asia, Australia and other continents Prepared product for shipments and ensures labels such as UPC code, lot number, expiration date and specific labels required by the distributors Handled coordination with other logistic companies for services required by the company such as Fedex, USPS, UPS, DHL and other transportation carriers Handled accounts receivables and payables for collections and payments respectively Handled government compliances such as ARB, Dept of Health, US Commercial Service, World Trade of Denver for Certificate of Free Sale and ensure submission of required documentation Managed sales and operations such as invoicing, credit card processing, telephone calls, shipments, handling complaints, inquiries and many more.
Handled coordination with fulfillment centers and other production facilities for inventory controls and product requisition.
Handled coordination with notary for any authentication of documents prepared such as Material Data Safety Sheet, Ingredient List and photo labels as required by the countries for product registration Handled vendor set up and submits required documents Handled Company Newsletters printing and dropping off to San Mateo Post Office to send to patient's address Trained new employees and covered shift for Patient Care Receptionist.
10/2012 to Current
Target Corporation Guest Service － Colma, CA
Accepts cash, credit cards and other forms of payment Handles price inquiry of merchandise and item locate Accurate billing and packing of merchandise Arranges packaging materials and other supplies Requests for change funds Prints gift receipts if necessary or as requested by customer Arranges merchandise and keep the area clean Coordinates with Guest Service Team Leader for assistance Handles credit and debit card applications Handles guest services like refunds, complaints, inquiries, etc.
04/2005 to 05/2012
Staff AccountantGYMWL Corporation Goldilocks Bakeshop and Restaurant － South San Francisco, CA
Conducted month end balance sheet reviews and reconciled any variances Renegotiated payment terms with dozens of suppliers Deposited 3rd party checks and cash sales for the day Verified details of transactions, including funds received and total account balances Coordinated approval process of all A/R and A/P receipts and invoices respectively Handles Accounting system to prepare for important audits Petty cash and Change fund audits Researched and resolved billing and invoices problems Calculated discounts, percentage and allocations.
04/1998 to 03/2005
Area ManagerGY Foods Corporation Goldilocks Bakeshop and Restaurant － Richmond, CA
Supervised Store Managers in training and personnel administration for operational effieciency Handled sales audit, petty cash and other funds of the company Assisted in the disciplinary actions and performance review and promotions for employees Developed point-of-sale system and inventory management controls Handled sales forecasting and prepared sales reports Developed local marketing programs and local marketing advertisements for the store Attended different operational meetings with affiliates in corporate headquarter Prepared sales budget and monitored the progress of each store in a weekly basis Prepared Store Operations Manual Assisted VP-Operations for any other programs set by the corporate headquarter like opening of new stores, training of new employees, and marketing programs Planned schedules and implementation of any government required programs in a store setting such as health inspection, OSHA and ServSafe requirements.
BSBA: AccountingPhilippine School of Business Administration Skyline College － Manila San Bruno, CA, PhilippinesAccounting
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Companies Worked For:
La Canada Ventures, Inc
Target Corporation Guest Service
GYMWL Corporation Goldilocks Bakeshop and Restaurant
GY Foods Corporation Goldilocks Bakeshop and Restaurant
Philippine School of Business Administration Skyline College
Job Titles Held:
JMA Resource Management Operations Assistant
BSBA : Accounting Certificate for Tax Preparation
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