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JcPenny's - Jewelry Specialist Resume Example

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Summary
Energetic Staff Support  with 20 years experience in high-level executive support roles. Organized and professional. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Highlights
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time managementSchedule management
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Cash handling
  • Financial analysis
  • Order processing
  • Meticulous attention to detail
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • High customer service standards
  • Service solutions expert
  • High customer service standards
  • Critical thinker
  • Excellent research skills
  • Administrative support
  • Computer proficiency
  • Analytical abilities
  • Filing management
Accomplishments
Developed advanced physical filing system to handle high-volume paperwork needs for growing department. Managed call flow with up to 800 calls in queue per day.Exceeded corporate target for customer satisfaction .Customer Assistance
  • Computed Data Reports
    • Extended my talents to Data Entry Department support within six  months of employment. Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
    Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
Jewelry Specialist
November 2010 to Current JcPenny's － Valparaiso, IN
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Manage the department for which they buy.
  • Attend scheduled practice or training sessions.
  • Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
  • Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Senior Collector
June 2003 to April 2010 United Federal Credit Union － St. Joe, MI
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
  • Review collection reports to determine the status of collections and the amounts of outstanding balances.
  • Prepare operational or risk reports for management analysis.
  • Submit delinquent accounts to attorneys or outside agencies for collection.
  • Assisted in all training of new employees.
  • Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Handle customer complaints and take appropriate action to resolve them.
  • Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
  • Review and update credit and loan files.
Store Manager
January 1998 to August 2002 Petite Sophisticate － Mishawaka, IN
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Customer Service Rep
January 1993 to January 1998 Stanz Food Service － South Bend, IN
  • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Greet visitors and determine whether they should be given access to specific individuals.
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
  • Solicit sales of new or additional services or products.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Maintain logs of activities and completed work.
  • Load machines with required input or output media such as paper, cards, disks, tape or Braille media.
  • Organize and work with detailed office or warehouse records, maintaining files for each client including orders that are to be shipped.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
Education
High School Diploma : Math, English,Clerical Jun, 1985 Buchanan High School － Buchanan, MI Math, English,Clerical Jun
Skills
advertising, advertising copy, cash receipts, credit, client, Customer Service, database, Decision Making, Filing, financial, financial statements, firing, forms, general office duties, Inventory, Prepare invoices, letters, Listening, sorting mail, marketing, access, Excel, office, Microsoft Word, office machines, Office Equipment, organizing, Organization skills, personnel, policies, Problem Solving, purchasing, quality, radio, Read, reconciling, maintaining files, recording, selling, sales, specification, spreadsheet, Switchboard, take messages, telephone, phone, typing, word processing
Additional Information
  • Awards Top Performer, Service Plans 2010-2014 Employee of the Month, JCP 2010 Additional Information
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Resume Overview

Companies Worked For:

  • JcPenny's
  • United Federal Credit Union
  • Petite Sophisticate
  • Stanz Food Service

School Attended

  • Buchanan High School

Job Titles Held:

  • Jewelry Specialist
  • Senior Collector
  • Store Manager
  • Customer Service Rep

Degrees

  • High School Diploma : Math, English,Clerical Jun , 1985

Where can I find a JcPenny's Jewelry Specialist resume example in Hobart, Indiana ?

This is an actual resume example of a Jewelry Specialist who works in the Office Assistants Industry. LiveCareer has 151597 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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