JBOD Baker Resume Example Cafua Management Company LLC Dunkin Donuts

Kristen

Hilliard

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

Customer Service
Image Manipulation and Editing
Video Editing
Server Management
Conflict Resolution
Typing At 50 WPM
People Management
Proofreading And Editing
Communication skills
Conflict Resolution
Cooking
People Management
Neat
Problem Solving
Proofreading
Sales
Time Management

Typing
50 WPM
Video Editing
Sanitation and Cleanliness
Adaptive and creative
Loss Minimization
Icings
Gluten-Free Baking
Active listener
Multitasking abilities
Reading comprehension
Computer skills
Excellent work ethic
Verbal and written communication
Detail-oriented
Flexible and Adaptable
Responsible

Education

Jordan Elbridge High SchoolJordan, NY06/2014High School Diploma

Work History

Cafua Management Company LLC Dunkin Donuts- JBOD Baker
Weedsport, NY10/2020 - Current

Replenished and rotated food items, following correct food cooling and storage procedures.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule set by management.
Proofed, shaped and baked dough for bagels.
Frosted and decorated doughnuts.
Complied with all health and safety codes.
Pulled products needed for that day to defrost.
Heated up products and set glaze in oven.
Kept work station and sink clean at all times.
Refilled and replaced icings, fillings and edible decorations on set schedule to minimize waste.
Prevented cross contamination.
Prepared competed products for display.

Harris Teeter Supermarkets Inc.- Cashier, Home Shopper, Produce Clerk
Charleston, SC01/2019 - 06/2020

Shopped for customers, calling them when out of stock to make appropriate substitutions.
Helped to train new hires and transfers to our department.
Cut and packaged food for displays and at customer request.
Wash and cut vegetables for the wet wall.
Put together foods for salad bar as well as maintained it throughout the day.
Made custom salads and fruit baskets for customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Checked for outdated and overripe grocery items and removed from inventory.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Stored all perishable items in refrigerated area until customer's pickup.
Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Consulted with customers on food selections and custom order requests.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Humane Society- Volunteer Worker
Potsdam, NY10/2014 - 03/2016

Walked the dogs.
Kept track of who I had walked and for how long.
Cleaned litter boxes.
Played with cats.
Distributed food, water, and toys to dog kennels.
Taught new volunteers how to walk excited dogs.
Collected animal waste produced on walks and discarded in trash or approved receptacles.
Maintained pace according to size, age and agility to offer individualized walking experience for each dog.

Tops Friendly Market, STORE CLOSED- Cashier
Jordan, NY06/2012 - 03/2013

Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

References

James Richter, Produce Manager Harris Teeter: (843)406-8977

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JBOD Baker Resume Example

Resume Score: 80%

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