· Provided the ELS for the applications and resolving the issues in production environment.
Effective use of HP service manager(HPSM) to see the tickets logged and finding the root cause of issue.
Attending the daily triage meetings to update the status and discuss the issues in the production.
Providing the Knowledge capture documents(KCD) of the application to the support team once application has deployed in production.
Working with implementation coordinators to make sure the technical and functional checkouts of the applications are good in different environments
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