, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Communicative waitress dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Skills
Multi-site service
Custodial team leadership
Work orders
Sales expertise
Dining area maintenance
Point of sale operation
To-Go Order Preparation
Stocking and Replenishing
Order Accuracy
Hospitality Service Expertise
High-Volume Dining
Daily Specials Memorization
Bill Computation
Performance improvement
Cash Handling
Work History
03/2021 to 08/2021Janitorial CleanerAmda College | Austin, TX,
Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
Cleaned, stocked and sanitized restrooms and inspected to deliver guests immaculate, safe environments that reflected well on employer.
Researched and learned optimum cleaning techniques and materials and deployed best methods to protect surfaces.
Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Delivered quality customer service to address urgent needs and cleaning requests.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Used time management and efficient cleaning methods to meet deadlines.
Worked alongside other cleaners to complete jobs in corporate office buildings.
Organized and used industrial cleaning products following strict safety procedures.
Emptied trashcans and transported waste to collection areas.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Handled equipment, chemicals and materials properly and with caution.
03/2018 to 12/2018ServerBuffalo Wild Wings | Clarksville, IN,
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Kept track of event finances, initial deposits, due payments and final balances.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
02/2016 to 02/2017ServerBuffalo Wild Wings | Houston, TX,
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Answered customers' questions, recommended items and recorded order information.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
01/2014 to 03/2016ServerBuffalo Wild Wings | Hanford, CA,
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Education
Expected in Bachelor of Science | University of Phoenix, Tempe, AZGPA:
Expected in 12/2015High School Diploma | Allen High School, Allen, TXGPA:
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