Major Incident Management:
1. 25% reduction in overall incidents reported through
Root Cause Analysis and solution implementation.
2. 100% compliance achieved for Major Incident reporting and
End User Communications.
3. Maintained and managed Known Error database single handedly.
1. Automated Excel dashboards showing Health of IT services with automatic data synchronization to and from SharePoint.
2. 100% Business Continuity ensured for all Business-Critical IT Services.
Service Catalog Management
Continual Service Improvement
1. Documented and published Service Catalog single handedly through excellent co-ordination with multiple teams.
2. 99% SLA Adherence achieved through Continual Service Improvement.
Tools Used : IBM Tivoli,Microsoft Operations Manager,IBM Netview
• Best Performer Award consecutively for five years.
• Special appreciation from CIO, UST Global for an animated
• Special appreciation from customer (An international Retail major)
for developing an automated Project Dashboard using MS Excel
with auto synchronization to SharePoint.
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