Information technology professional with a background in project management, business and systems analysis, installation and configuration around 12 years of experience. seeks position as a Systems Analyst in a fast-paced startup. Possess around 12 years of experience in IT industry in the field of Networking & System Administration in diverse fields of LAN & WAN. My last job was an IT operation supervisor .I have good experience working with multiple servers platform Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team. System analyst specializing in object-oriented analysis and design. Skills Database design. Python and Ruby proficient. Network maintenance. System upgrades. Data backup and retrieval. Network upgrades. Managing remote access technologies setup. PHP. Enterprise technologies. Team player. Documentation. Handling small and large network configuration. Excellent problem-solving abilities Windows, Linux and various servers. MySQL. Active Directory implementation . Microsoft productions experts Word, Excel, MS project, etc.. Data analysis. Strategic planning. Project planning and development information systems Management. Project management. Security design - worked with multi application like McAfee , surf control, VERITAS.
01/2007 to 01/2013
ITC Operations SupervisorG4S- Riyadh - Saudi Arabia
01/2003 to 01/2007
Senior System AdministratorG4S- Jeddah Saudi Arabia
Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications , Servers platform and various network and system applications.
Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Streamlined and enhanced the corporate accounting and operations system.
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Designed strategic plan for component development practices to support future projects.
Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.
Consistently met deadlines and requirements for all production work orders.
Managed creative projects from concept to completion while managing outside vendors.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Independently designed and executed company catalog for infrastructure support and development.
Supervised and provided direction for four technical direct reports regarding network activities.
Recommended network security standards to management.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
Provided methodologies for object-oriented software development and efficient database design.
Recommended architectural improvements, design solutions and integration solutions.
Developed data architecture design to enable analysts to perform targeted customer analysis.
Designed and implemented new server standards for core business services.
05/2000 to 02/2002
Technical Support Engineer
SPSNet - Jeddah- Saudi Arabia.
Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Resolved customer issues in a clear, courteous and straightforward manner.
Identified and solved technical issues with a variety of diagnostic tools.
Followed up with clients to ensure optimal customer satisfaction.
Worked closely with team members to meet or exceed all customer service requirements.
Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
Created documentation that empowered and enabled user community.
Described solutions to customers accurately and persuasively.
Defined and documented technical best practices.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Participated in various incentive programs and contests designed to support achievement of production goals.
01/1998 to 10/1999
Worked in Visual Basic, COBOL and various small database.
Diploma: Computer ProgrammingIPA (Institute Of Public Administration)Computer Programming
Master of science: information technologyNorth Carolinainformation technology
Microsoft MCSE Certified. CompTIA Certified A+-N+. Exchange 2000.ISA 2000. CCNA. English courses - Interlink Language Center diploma. . Personal Information Date of birth : 10-8-1977. Nationality : Saudi Arabia. . Certifications Arabic And English.