VENDOR MANAGER Expertise in Process Improvement and Cost Optimization for IT and Business Process Operations. Optimistic, strong, group-minded leader with analytical mindset, who skillfully guides clients through financial nuances associated with IT sourcing including current state assessment, strategy development, transaction, transition and transformation management, contracting support, and dispute resolution. Active and thoughtful listener, understanding needs and identifying insightful resolutions. Industry expertise includes Agriculture, Automotive, Banking and Financial Services, Manufacturing and Utilities. Organization Design & Build International Sourcing & Procurement Service Delivery Performance Optimization Supplier Governance
01/2012 to 01/2016
IT VENDOR MANAGERMONSANTO － St. Louis, MO
Built strong vendor and business partner relationships, processes, and tools to optimize vendor and Vendor Management Office (VMO) performance.
Developed VMOs preferred Service Level Agreement methodology, training materials, and contract language and templates, mitigating service provider delivery risk, and improving VMO, procurement, and service delivery managerÕs productivity.
Initiated and co-developed vendor scoring model, ranking vendors enabling VMO to focus on strategic and collaborative suppliers.
Co-developed and implemented consistent approach for managing vendors based on vendor ranking, enhancing VMO productivity and vendor performance.
Conceived and executed cost and performance reporting for outsourced End User Computing Services and Service Desk, resulting in $120K savings and stronger vendor performance and relationship due to transparency and mutual understanding of expectations.
01/2004 to 01/2012
PRINCIPAL CONSULTANTISG TPI － Phoenix, AZ
Advised over 15 fortune 500 corporations across several industries to design, implement, and manage outsourcing strategies for improving IT and business process operations.
Co-developed IT sourcing strategy roadmap for application development and support for US-based toy maker, aligning business and operational objectives, providing optimal blend of internal and external capabilities, and governance structure to effectively manage supply and demand.
Assisted public utility develop strategy for improving infrastructure service delivery by identifying gaps and inconsistencies with existing contract terms and conditions, SLAs, pricing, governance, and developing high-level business cases on alternative target operating models.
Led US Bank through human resources outsourcing transaction, advising on pricing strategy, approach, and financials for competitive RFP, business case, pricing analysis, contract negotiation, and governance processes mitigating contract value leakage.
Conducted review of IT service desk outsourcing-proposal for major American conglomerate company, identifying gaps and inconsistencies with SLA and pricing best practices.
Collaborated with business owners, designing, developing and implementing internal charge-back process for outsourced IT server and storage services for large automotive client, reducing costs due to transparency and incentive to share resources.
Conceived and executed process, improving data accuracy of global IT asset database used for internal billing, refresh planning and lease management at large automotive client.
Developed financial business case for IT infrastructure strategy assessment for major Scandinavian bank, resulting in a no-go recommendation to outsource clientÕs proposed scope of services due to longer than required return on investment.
01/2001 to 01/2004
CONSULTANTTAC Worldwide EDP － Phoenix, AZ
Acted as Finance lead on shared services program to improve IT customer experience from order through fulfillment for IT infrastructure and network services across enterprise.
Collaborated with internal service providers, defining products and pricing, designing and implementing service catalog, modeling financial impact, and working with business partners to obtain budget transfers for chargeback.
MANAGER FINANCIAL ANALYSTKPMG CONSULTING, INC － Chicago St. Louis, IL MO
Bachelor of Science: Business AdministrationBusiness Administration
BSBA: AccountingUniversity of Missouri － St. Louis, MOAccounting
Certified Public Accountant, Missouri
Volunteer, Humane Society of Missouri, St. Louis, MO