LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • IT Transition Service Manager
Please provide a type of job or location to search!
SEARCH

IT Transition Service Manager Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
IT TRANSITION SERVICE MANAGER
Career Overview
I am an Information Technology professional with extensive Service Management, Process Management, and Project Management experience. My background includes leading teams, devising timelines for projects, monitoring project standards for all deliverables, creating strategies, and overseeing overall quality of IT Services rendered.
Accomplishments
  • IT Service Management / ITIL = 7 years 8 months Project/People Management = 6 years 9 months Process Improvement = 12 years 2 months Documentation = 10 years 11 months Training = 12 years 7 months Customer Service = 15 years 1 month.
Work Experience
May 2011 to Current
Company NameCity, StateIT Transition Service Manager
  • Responsible for working with all support group service areas up to C-Level for data gathering on CMO (current mode of operations) for ITSM tool setup and FMO (future mode of operations) on transition and transformation (implementation) projects.
  • Accountable for gap analysis, testing, verification, and validation of the implemented technical solutions on transition and transformation (implementation) projects.
  • Work with a project team to successfully transition a customer's outsourced managed services from their current IT environment & ticketing system to Dell's solution, as service manager project lead.
  • Responsible for the service management project schedule, supporting people resources, RAIDO matrix, communication, scope, status reporting, and ensuring process and procedures are adhered to, as service manager project lead.
  • Work and partner with the customer, Tool Development & Administration, Configuration Management, Reporting, Infrastructure, and Applications teams to deliver a successful services an.
September 2007 to May 2011
Company NameCity, State
January 2010 to May 2011
Company NameIndividual Retirement Arrangement
  • Worked on system release & deployment projects to test and validate data and functionality.
  • Worked on the revision and creation of standard operating procedures (SOPs) and online Knowledge Base Articles (KBAs).
September 2007 to January 2010
Personal Banker
  • Worked with Operations Management on standard operating procedures (SOPs) knowledge base project.
  • Enhanced personal banker workflow resulting in error reduction for new accounts and new loans at the Allen location.
  • Focused on managerial functions including reports, retentions, and branch and teller auditing.
January 2007 to August 2007
Company NameCity, StateBusiness Development Manager
  • Conducted meetings, trainings, and demonstrations with customers and prospects.
  • Managed and implemented new Marketing project for products and services.
  • Developed ROI (return on investment) analysis for customers.
August 2006 to January 2007
Company NameCity, StateAccount Executive
  • Conducted meetings, trainings, and demonstrations with customers and prospects.
  • Consulting Sales - performed cost, workflow, and needs analysis for customers and prospects.
  • Configuration of equipment based on customer's needs, proposal, implementation of solution.
May 2005 to August 2006
Company NameCity, StateArea Sales Manager
  • Led and assisted in projects to improve workflow efficiency, customer experience, and product placement.
  • Trained, developed, and reviewed associates.
  • Assisted HR in interviewing, and staffing of associates.
March 2004 to May 2005
Company NameCity, StateService Desk Analyst
  • Technical support for six healthcare accounts using clinical and financial applications.
  • Utilized customized version of BMC Remedy Action Request System for Incident and Request Management; helped meet account Service Level Agreements (SLAs).
  • Created and updated Knowledge Base Articles.
July 2001 to March 2004
Company NameCity, StateLogistics Department Lead
  • Trained, developed, and reviewed team members.
  • Assisted HR in interviewing, and staffing of team members.
  • Managed several projects to increase productivity and efficiency with back-stock inventory, floor fill-in, and product placement.
  • Analyzed weekly logistical reports and led projects to decrease overall inventory error rate for the store.
  • Oversaw receiving, logistic operations, technology, and building services.
  • Professional Certifications.
Education and Training
April 2011
Collin College

ITIL RCV (Release Control and Validation). Nov. 2013 ITIL OSA (Operational Support and Analysis). July 2013 ITIL Service Transition. Aug. 2012 ITIL SOA (Service Offerings and Agreements). Mar. 2012 ITIL CSI (Continual Service Improvement). Sept. 2011 ITILv3 Foundations. July 2011 Project Management Certification Series.
Western Governors University
Business ManagementTexas (WGU)
July 2015

Bachelors of Science
May 2011
Collin College
City, State
Business Management Commercial Music
Associates of Applied Science
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Collin College
  • Western Governors University

Job Titles Held:

  • IT Transition Service Manager
  • Individual Retirement Arrangement
  • Personal Banker
  • Business Development Manager
  • Account Executive
  • Area Sales Manager
  • Service Desk Analyst
  • Logistics Department Lead

Degrees

  • ITIL RCV (Release Control and Validation). Nov. 2013 ITIL OSA (Operational Support and Analysis). July 2013 ITIL Service Transition. Aug. 2012 ITIL SOA (Service Offerings and Agreements). Mar. 2012 ITIL CSI (Continual Service Improvement). Sept. 2011 ITILv3 Foundations. July 2011 Project Management Certification Series.
    Business Management Texas (WGU)
    Bachelors of Science
    Business Management Commercial Music Associates of Applied Science

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Transition-Service-Manager-resume-sample

Transition Service Manager

Palatka, Florida

Associate-Manager-Client-Transition-resume-sample

Associate Manager Client Transition

Phoenix, Arizona

Transition-Advocate-RN-Case-Manager-resume-sample

Transition Advocate-RN Case Manager

Amarillo, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.