IT SYSTEMS ADMINISTRATOR / SECURITY SYSTEMS IT SUPPORT
Accomplished Systems Administrator with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
Highlights of IT Skills
Systems and Network Administration
System Security, Backup and Recovery
Server Administration and Repair
Technical Infrastructure (LAN/WAN/VPN/NOC)
Microsoft Exchange 2010 Server Administrator & Configuration.
Configuration and Managing of Servers and Workstations
In-depth knowledge in Microsoft Windows 2000, 2003, 2008 & 2012 Active Directory
Windows 8/7/XP, MacOS
Extensive knowledge in Computer Hardware
Extensive knowledge in Symantec Backup Exec
VMware Vsphere 5.5
Relevant Professional Experience
IT Systems Administrator / Security Systems IT SupportFeb 2015 to Current APL Access & Security － Gilbert, AZ
Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
Verifies application results by conducting system audits of technologies implemented.
Support LANs, WANs, network segments, Internet, and intranet systems using juniper switches and Dell SonicWALL firewall.
Ensure design of system allows all components to work properly together.
Maintain network servers such as file servers, VPN Gateways, intrusion detection systems.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Administered ShoreTel VoIP system, and ShoreTel communicator.
Managed escalation profiles for customer support and holiday scheduling.
Managed access control of company systems, Active Directory, Shoretel, FTP, Cell Phones, WeSuite, and Sedona Client access.
Patch Management using WSUS, ESET remote administration console to push virus definitions, PDQ Deploy to push updates of third party software or new installs.
UNIX/Wintel Server AdminOct 2014 to Feb 2015 CGI Group － Phoenix, AZ
Planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Supports the network infrastructure with level 1 guidance including working directly with Oracle/IBM for replacement of failed hardware.
Supported the network infrastructure with level 1 guidance including working directly with Oracle/IBM for replacement of failed hardware.
Direct impact in raising and sustaining a 99.8% Service-level agreement.
Ensuring completion of the 8,000+ service tickets a month.
Worked with over 11,000 Servers for Fannie Mae including 4000+ virtual servers.
Worked with Windows, Linux, AIX, SOLAIRS and VMware.
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Informed customers about issue resolution progress.
Junior Systems AdministratorJan 2013 to Jan 2014 Janus Research Group, Inc － Evans, GA
Provided Technical Support to a diverse group of users & equipment in a multi-site Active Directory environment, at the desktop or remotely via phone, email, & ticketing system.
Create Knowledge Base of documentation & forms for users and other IT staff, using various methods.
Responsible for drafting company-wide training materials & other communications on IT updates and service outages Procure & Inventory hardware and software & manage vendor relationships Managed and administered a mixed environment with both physical and virtual servers.
Plan & Implement projects such as Server Room & Network Closet Build outs, Office Moves, Secure Data Destruction & Equipment recycling, Wireless network deployment, organization wide XP to Windows 7/Office 2013 Migration, Server Migration & Virtualization,
Responsible for administering, optimizing and supporting infrastructure consisting of Windows Server 2003, Windows Server 2008 R2, Windows Server 2012 R2,SQL Server 2005, SQL Server 2008, VMware ESXI Environment.
Quality Assurance EngineerJan 2011 to Jan 2013 Janus Research Group, Inc － Evans, GA
Recommends program improvements or corrections to programmers Reviews computer operating log to identify program processing errors.
Performed regression, integration, platform and performance testing to certify the stability and usability of software systems.
Evaluates and tests new or modified software programs and software
development procedures used to verify that programs function according
to user requirements and conform to establishment guidelines.
Developed and executed test programs that helped improve accuracy of QA results.
Provided comprehensive software release documentation and training to support staff after compiling QA test outcomes.
Bachelor of Science, Bachelors of Science Information Technology, Cyber SecurityColorado State University － Greenwood Village, CO3.6 GPA
National Guard Professional Education Center － North Little Rock, AR120 Hours of Training on Microsoft Server 2008 Server Administration.
Top Security Clearance - Active Until: September 2016
Analysis and problem solving, Vast technical knowledge, Troubleshooting proficiency, MS Office proficiency, Accomplished with mobile devices, Technical help desk experience, Strong communication skills, Managing tight deadlines, Working independently, Leadership.