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IT Support Technician /Jr. Systems Administrator Resume Example

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IT SUPPORT TECHNICIAN /JR. SYSTEMS ADMINISTRATOR
Experience
03/2007 to Current
Performance Foodservice - Fox River － Montgomery, IL
  • Responsible for support of all computer related equipment and application within the organization.
  • Also responsible for maintenance of data servers, and communications links to assure operational availability.
  • Specific job accountabilities include:.
  • Assist PC and network application users by providing technical and procedural assistance for both hardware and software.
  • Evaluate, install and configure software to ensure compatibility and reliability.
  • Assist Network Administrator with tracking and monitoring software licensing to ensure compliance.
  • Assist with preparing and implementing emergency plans for network backups and disaster recovery.
  • Answer staff questions in person and via phone on all company supported applications.
  • Troubleshoot computer problems for both hardware and software (Windows 7 environment and some Windows 10 environment - 100 local users and 75 remote).
  • Used / supported applications such as Jabber, MS Office 2010 / 2013, AS400 client system (Foodstar), OneDrive, WebEx.
  • Perform desktops and laptops imaging.
  • Help maintain all the servers, network routers and switches, and cabling.
  • Support all devices such as printers, phones, scanners, handheld.
  • Setup and support customers on using the company's Online Ordering site.
  • Work one on one with staff on all application projects.
  • Support all salesmen with Ordering Management Software (PLink).
  • Provide recommendations on company application purchases.
  • Document resolutions for future reference.
  • Train new hires regarding all computer related usage and procedures.
  • Provide support for all handheld devices for all salesmen (Cellphones / IPads).
  • Develop work goals and department projects.
07/2006 to 03/2007
IT Support Technician /Jr. Systems AdministratorFlexible Steel Lacing Company － Downers Grove, IL
  • Take incoming calls / requests from end users to provide first level phone support.
  • Windows XP / 2000 environment - 150 local users and 60 remote).
  • Implemented the upgrading of call ticketing system (HEAT).
  • Install, configure, test, and maintain end user workstation hardware, networked peripheral devices, networking hardware products and workstation software.
  • Assist in installation of desktop / server hardware and network equipment.
  • Administer move, add and change requests from end users including user accounts, mailboxes as well as new line installations.
  • Used PCAnywhere / RemoteAdmin and RapidDeploy (Imaging software) as tools for troubleshooting.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for end users and recommend and implement corrective hardware solutions.
  • Provide training and support to end users on computer operation and other issues.
  • Construct, install and test customized configurations based on various platforms and operating systems.
09/2001 to 06/2006
Computer - Network AdministratorProvidence Management Co., LLC － Chicago, IL
  • Troubleshoot and support all hardware and software related issues at the Chicago Office (20 users) and 20 remote locations (150 users) using Win 98 / NT / 2000 / XP.
  • Provide support for Applications such as Yardi, Lotus Notes, Btrieve / Pervasive, Word, Excel, Power Point, Palms with EZ Sync, Treo 650 and Blackberry.
  • Administer Lotus Notes 5.09 for company's e-mail system.
  • Help install, configure and maintain servers.
  • Monitor Btrieve / Pervasive database manager with PC Anywhere and watch for data locks.
  • Troubleshoot and maintain Network Printers, Laptops, Fax Machine, copier and postage machine.
  • Support phone system.
  • Add, Delete and Change users.
  • Help users setup their voice mail.
  • Implement / maintain backup procedure using Backup Exec.
  • Administer training for new hires regarding phone, e-mail and other computer usage.
  • Maintain Company Website.
09/1999 to 07/2001
Network AnalystPanduit Corporation － Romeoville, IL
  • Provide computer support for 125 on-site users and 20 off-site users.
  • Build / configure / maintain all Servers (NT 4.0, Win 2000 and Novell 5.1).
  • Install and help administer MS Exchange (Outlook 2000) for company's e-mail system.
  • infrastructure and find security loopholes.
  • Assists / trains users with various computer application programs such as MS Office 97 and Outlook 2000.
  • In charge of evaluating and ordering replacements of computers and peripherals.
  • Implement / maintain backup procedure using Backup Exec.
  • Maintains and reviews logs and audit trails to detect intrusion, virus or other problems and takes corrective action.
Education
June 1996
M. S: Computer ScienceNortheastern Illinois University － Chicago, ILComputer Science 3.7 / 4.0
Interests
Very organized, Results Driven, Self-motivated, Team Player, Always willing to learn, Awarded Employee of the Month 2 times, good with numbers, President of a Basketball League with 200+ players, coached my kids to baseball, flag football and basketball.
Skills
AS400, Backup Exec, backup, Btrieve, cabling, hardware, client, database, desktops, diagnosis, disaster recovery, e-mail, Fax Machine, phone support, Imaging, computer support, Laptops, Lotus Notes 5.09, Lotus Notes, Excel, MS Exchange, MS Office, Office, MS Office 97, Outlook 2000, Power Point, Windows 7, Windows, 2000, Win 2000, Win 98, NT, NT 4.0, Windows XP, Word, Network Administrator, networking hardware, Network Printers, network, Novell 5.1, operating systems, PC Anywhere, PCAnywhere, peripherals, phone system, copier, postage machine, printers, routers, scanners, Servers, switches, phones, phone, Troubleshoot, troubleshooting, upgrading, voice mail, Website
Additional Information
  • ATTRIBUTES Very organized, Results Driven, Self-motivated, Team Player, Always willing to learn, Awarded Employee of the Month 2 times, good with numbers, President of a Basketball League with 200+ players, coached my kids to baseball, flag football and basketball.
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Resume Overview

Companies Worked For:

  • Performance Foodservice - Fox River
  • Flexible Steel Lacing Company
  • Providence Management Co., LLC
  • Panduit Corporation

School Attended

  • Northeastern Illinois University

Job Titles Held:

  • IT Support Technician /Jr. Systems Administrator
  • Computer - Network Administrator
  • Network Analyst

Degrees

  • M. S : Computer Science

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