IT specialist proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Knowledgeable in an assortment of operating systems, applications and hardware. Seeking a challenging position using strong analytical and problem-solving skills to facilitate healthy communication between the client and IT department.
15,00 kph (10-key numeric)
Proficient in Microsoft Office applications such as MS Word, Excel, Outlook, PowerPoint and Access
HTML, HTML5, CSS experienced
Excellent organization skills
Strong verbal and written communication skills
Automated repeatable tasks where possible to increase efficiency. Performed test and production implementation, production application support, and incident resolution of systems. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Managed vendor relationships, including contracts, negotiations, and service level agreements. Regularly audited workstations to ensure compliance with established standards, policies, and configuration guidelines. Interfaced with users at all levels of the organization to provide helpful end-user support.
10/2013 to Current
IT SpecialistRemittance Processing Services, LLC － Indianapolis, IN
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Provide users with technical support for computer problems.
Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
Review and approve all systems and programs prior to their implementation.
Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
Write or contribute to instructions or manuals to guide end users.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Test new systems to ensure that they are in working order.
Install and configure new equipment, including operating software or peripheral equipment.
Fill machines with toners, inks, or other duplicating fluids.
Perform data backups and disaster recovery operations.
Monitor the system for equipment failure or errors in performance.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Respond to program error messages by finding and correcting problems or terminating the program.
Configure, monitor, and maintain email applications or virus protection software.
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address.
Train staff and users to work with computer systems and programs.
05/2006 to 10/2013
EOD Coordinator/Research ClerkRemittance Processing Services, LLC － Indianapolis, IN
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
File and retrieve corporate documents, records, and reports.
Locate and attach appropriate files to incoming correspondence requiring replies.
Prepare responses to correspondence containing routine inquiries.
Provide services to customers, such as change orders or account information.
Provide clerical support to other departments.
Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
Interpret administrative and operating policies and procedures for employees.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Review operating practices and procedures to determine whether improvements can be made in areas such as workflow and reporting procedures.
Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
Retrieve, separate and sort program output as needed, and send data to specified users.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Type, format, proofread, and edit correspondence and other documents.
Review files, records, and other documents to obtain information to respond to requests.
Monitor and direct the work of lower-level clerks.
07/2005 to 05/2006
Mailroom processorRemittance Processing Services, LLC － Indianapolis, IN
Lift and unload containers of mail or parcels onto equipment for transportation to sortation stations.
Remove containers of sorted mail/parcels, and transfer them to designated areas according to established procedures.
Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail and courier deliveries Seal or open envelopes, by hand or by using machines.
Clear jams in sortation equipment as needed.
Route correspondence to other departments for reply.
Prepare documents and correspondence for return to clients Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
High School DiplomaWarren Central High School － Indianapolis, IN
Computer Information Technology StudentIvy Tech Community College － Indianapolis, INComputer Information Technology Student
Computer & Information TechnologyIndiana university purdue university indianapolis － Indianapolis, INGPA: GPA: 3.006
CompTIA A+ certification
10-key, A+ certification, administrative, cables, clerical, hardware, CSS, clients, Data entry, database, Detail oriented, disaster recovery, edit, email, employee training, facsimile machine, filing, financial statements, HTML, HTML5, Prepare invoices, letters, Access, Excel, mail, Microsoft Office applications, Outlook, PowerPoint, MS Word, network, operating systems, organizing, organization skills, policies, Read, repairs, reporting, scheduling, spreadsheet, technical support, technical assistance, technical manuals, training materials, training material, transportation, troubleshoot, Type, word processing, workflow, written communication skills
Awards and Honors
*Helping Hand Award - 2012
*Above and Beyond Award - 2013