Diagnosed hardware and software failures and resolved technical issues with a 98% success rate.
•Identify, troubleshoot, remove and replace computer hardware. Example: HP/Dell laptop motherboard, internal hard drives and RAM.
•Manually connect two computers using network cable and TCP\IP addresses to access user data.
•Effectively locate user profile data for Windows 7 and Windows XP.
•Remove corrupt Outlook profiles; create new profiles for Microsoft Outlook 2010. Map .PST files to associated Outlook profile. Create .PST files for users email file organization. Find .PST files that are hidden under the user's application data.
•Fix email signature discrepancies for Windows 7 Enterprise users unable to send email by using the Microsoft Outlook Trust Center.
•Map network or standalone printers. Find and install print drivers.
•Map share drives and use Microsoft Management Console for User Password reset/update drivers.
•Access, run, and analyze diagnostic tools in HP and Dell laptops/desktops
•Backup User data with command line utilities and external drive.
•Using the OSD Software; set up and re-image computers.
•Access End Users computers with the Remote Desktop Connection for trouble shooting.
•Update computer patches and software using Navy and Marine Corp RADIA server.
•Remove and uninstall programs using HP services A and Z services.
•Access computer BIO's to change boot order to boot to media or change configuration.
•Use Active Directory to access properties for Network Computers, Printers, and Users.
•Use BMC Remedy Services to access trouble ticket, document trouble shooting steps, and log resolution.
•Delete and recreate corrupt User profiles on Windows 7 Enterprise.
•Perform a registry fix using command line.
•Install video drivers.
•Implement new system hardware and software operating procedures; example updating Host Intrusion Prevention Service for McAfee using service packs.
•Analyze equipment and utilize logs for McAfee HIPS to determine if a Host has been locked out of the network.
•Survey and evaluate user tickets by monitoring BMC Remedy ticket service.
•Train user support personnel and functional users on security policies and procedures.
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