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IT Specialist Resume Example

Resume Score: 90%

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IT SPECIALIST
Career Overview
More than 10 years of Desktop Engineering, Helpdesk support, Software applications
Qualifications
  • Windows 7 enterprise, Vista enterprise 32 bit, and 64 bit software, Windows 8, Windows 10
  • Software Applications and OS operating system problems
  • System reimaging issues for deployment
  • Reverse Engineering: Malware
  • Microsoft Office,
  • Citrix Ticketing system
  • Remedy Ticketing system
  • Spice Works Ticketing system
  • Windows Platforms, Windows Enterprise
  • System Backup
  • Building End User Profile
  • Determining Life Span of Computer Systems
  • Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing,
  • Active Directory
  • Microsoft Cloud account Services Active Directory A+ Cert
  • Help Desk
  • System Administration
  • Systems Deployment
  • Computer Repair
  • Windows Server
  • Trouble shooting systems and repair
  • Operating systems
  • System Analysis
  • Web Design
  • Analyzes, detects, identifies and corrects technical problems and deficiencies.
  • Monitors and collects data on system performance.
  • Determines proper installation parameters for software and
  • Help Desk Tier 1 and 2
  • Remote access
  • hardware, for smooth integration, transition and efficiency
  • SQL database
  • Knowledge of Java
  • software upgrades and configuration enhancements
  • preventative maintenance on hardware
  • maintaining problem status and resolution information in ticketing database
  • Adept at testing and distributing security patches to clients
  • Track record of participating in rollout of new software and hardware to ensure consistency in company's technical standards
Work Experience
IT SpecialistAug 2015 to Sep 2016
NOAIDS TASK FORCE/Crescent Care
  • Field incoming help requests from end users via both telephone and work orders in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems.
  • Escalate problems (when required) to the appropriately experienced technician.
  • Employee Onboarding Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and knowledge base articles for end users.
  • Perform related duties consistent with the scope and intent of the position.
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintains system capability by testing computer components.
  • Prepares reference for users by writing operating instructions.
  • Maintains historical records by documenting hardware and software changes and revisions.
  • Evaluates system potential by testing compatibility of new programs with existing programs.
  • Evaluates expansions or enhancements by studying work load and capacity of computer system.
  • Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Prepares reference for users by writing operating instructions.
  • Maintains historical records by documenting hardware and software changes and revisions.
IT Support EngineerMay 2013 to Jan 2015
  • Shell Oil Reimaging computers that are shipped in from Hewlet Packard Backing up client data before issuing new PC Troubling shooting OS systems problems on a 64 and 32 bit operating system Enabling end user privileges, as well as enabling and disabling computers Installing computer peripherals and computers, dual or triple monitor setups.
  • Installing of Soft phones Installing of Dual monitors and Computer systems Trouble shooting End User Profile Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
Sep 2007 to Jan 2013
LSU Interim Hospital
  • Troubling shooting minor computer problems and software applications malfunctions.
  • Resetting of end users passwords as well as establishing user accounts such as email accounts.
  • Establishing privileges for end users to have access to certain system files, as well as establishing access through the server so that the end users can have access to other system applications.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
Feb 2007 to Jan 2008
Louisiana Recovery School District
  • Installing and setting up computers as well as creating databases for school administrators and staff so thateducational catalogs are in place for schools that are under reconstruction, or re-opening.
  • Installing workstation, monitors, printers for Teacher and staff use Monitoring software applications, school computers Installing Hardware and Software Systems Maintaining Equipment Setting up Computer Security Measures Configures systems to be added to Network Offering technical Support on site or via phone or email.
Education and Training
Associates degree Business Science, Software ApplicationsApril 2007Delgado Community College - New Orleans, LSoftware Applications
Bachelor's Degree, Computer ScienceApril 2010University of PhoenixComputer Science
Masters, Software EngineeringMarch 2016Strayer UniversitySoftware Engineering
Skills
A+, Active Directory, Ask, Backup, catalogs, Citrix, computer peripherals, computer hardware, hardware, Installing Hardware, Computer Repair, client, clients, databases, database, drivers, email, Help Desk, Java, Access, Microsoft Office, Windows 7, Windows 8, Windows, Works, Monitors, Enterprise, Network, Oil, Operating systems, OS, operating system, Presenting, printers, problem resolution, problem-solving, Problem Solving, Process Improvement, rapport, Shell, Software Testing, SQL, System Administration, System Analysis, Teacher, technical Support, technical assistance, technician, telephone, phones, phone, Trouble shooting, troubleshooting, upgrades, upgrading, utilities, Vista, Web Design, Windows Server, articles
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • NOAIDS TASK FORCE/Crescent Care
  • LSU Interim Hospital
  • Louisiana Recovery School District

School Attended

  • Delgado Community College
  • University of Phoenix
  • Strayer University

Job Titles Held:

  • IT Specialist
  • IT Support Engineer

Degrees

  • Associates degree Business Science , Software Applications April 2007
    Bachelor's Degree , Computer Science April 2010
    Masters , Software Engineering March 2016

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