it senior manager tech design and engineering resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary
IT leader with 20+ year experience managing diverse IT Infrastructure teams for a Fortune 100 company through Mergers, Splits, Cloud Adoption and Datacenter Consolidation. Experience with a broad set of industry technologies relating to Server Platform, Hybrid Cloud, Virtualization, Storage and Backup. Highly proficient communicator effective at managing relationships among strategic leadership, third-party vendors, and clients. Committed to improving operational excellence and driving cost efficiency through automation and sound engineering design solutions within an ITIL framework
Skills
IT Infrastructure Management
Hybrid Cloud
Disaster Recovery
Enterprise Architecture
Data Center
IT Strategy
Vendor Management
Mergers & Acquisitions (M&A)
Splits
Automation
Education
University of Maryland - Robert H. Smith School of BusinessMaryland, Expected in 2004 ā āMBA:Information Technology - GPA:
India, Expected in 04/1994 ā āBachelor of Engineering in Computers: - GPA:
Certifications
ITIL Foundation Certification
Microsoft Azure Fundamental Certification
Accomplishments
Successfully Managed $20M+ budget (Capital and O&M) within 1% variance over multiple years.
Successfully Built Hybrid Cloud Infrastructure in collaboration with Network, AD and Datacenter Teams during company spin-off.
Voting Member of multiple Technical Steering Committees, including Infrastructure Hosting, Cloud and Security.
Speaker at several Oracle, RedHat, EMC/DELL and Netapp conferences on topics including Converged Infrastructure Reference Architecture and Virtualization technologies.
Implemented automation (Ansible) to achieve security and operational efficiency
Work History
Allstate - IT Senior Manager - Tech Design and Engineering Chambersburg, PA, 01/2017 - Current
Leading multiple Platform teams across Exelon locations by leveraging Microsoft Teams during M&A, Split and Covid.
Reduce cost of infrastructure services by at least 3% year over year through technology modernization.
Present and Communicate with executive team to maximize development efficiencies and resolve technology issues on Monthly MRM's.
Improved staff onboarding timelines by 25% by streamlining vendor management processes.
Guide organizational technology strategy and roadmaps in collaboration with Solution and Platform Architects and align them with business requirements.
Continually achieve cloud adoption goal of 25% every year by designing and enabling IaaS, PaaS and Saas hosting services on Azure and Oracle Cloud
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Build and Manage Chargeback Model for multiple IT Services.
Manage strategic relationship with multiple vendors like Oracle, Microsoft, Veritas, EMC, Netapp and RedHat.
Negotiate and Manage ELA Contracts
Perform multiple RFPs for new technology and vendor adoption like Cloud, Containers and Virtual platforms.
Continuously investigate and mitigate Cyber Security Vulnerabilities by optimally base-lining our infrastructure on principles of CIS and NIST framework
Spearheading and Implementing Immutable (Air Gap) solution in 2020 to ensure a fool-proof strategy against Ransomware attacks
Envisioned and Formalized strategic direction in automating infrastructure lifecycle management and integrating it with ServiceNow.
Modernized our backup environment to meet RTO, RPO and SLAs for our customers as well as provide 100% replication across our major data centers
Leveraged Architecture Management Compliance framework, Application Portfolio Management and Service Now in order to refresh our technologies on 5-year cycle while adhering to meet our on-going security requirements
Exelon - IT Manager - Cloud and Infrastructure City, STATE, 05/2013 - 01/2017
Managed team and portfolio of technologies through significant business changes.
Collaborated with Infrastructure teams to design and implement a modern VMware virtualization platform, simplifying design and administration, that utilized IP storage and snap-shot based backups
Initiated and Instituted Enterprise Cloud leveraging Converged Infrastructure and Vmware.
Improve availability to 99.9% and provide on demand capacity by implementing highly virtualized converged scalable infrastructure with full HA and DR capabilities for major utility and corporate projects
Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
Enable Platform and TDE encryption technologies on our server, storage and database platforms to thwart against any cyber security threat of data breaches
Constellation Energy - Team Leader City, STATE, 03/2004 - 05/2013
Team Lead for Unix and Linux Engineering team
Managed escalation, and worked closely with vendors and development teams to drive root cause analysis for production issues
Worked with senior management and executives to communicate issues and resolutions # Involved in performance tuning and configuration of scalable and high availability solutions
Provided 24 x 7 third tier production support for array of databases, middleware and other application
Implemented high availability solutions in Constellation by leveraging Veritas HA technology
Performed Lifecycle Management and Upgraded Operating Systems at a Quarterly Basis
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Resume Overview
School Attended
University of Maryland - Robert H. Smith School of Business