Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Certified Scrum Master/ Agile Coach/ Business Analyst Consultant Summary: Certified Agile Scrum Master and Business systems Analyst with 5 years of experience working across various domains ranging from Banking, Healthcare, Financial, Retail.

Experience as a Scrum Master/ Business Analyst having expertise in conducting Backlog refinement, Sprint Planning, Daily Scrum, Sprint Review Meetings, Kanban Board, SAFe, Lean approach to motivate the teams to practice Agile methodology in an industry and Business Analyst in the Banking domain including the detailed understanding of Business Requirement Document, Business Analysis, Project Planning, Project Management, Project Scoping, Business Process Flow, Business Process Modeling, Change Management, implying a detailed agile/ scrum Kanban practices in the workplace. Expert in handling SCRUM artifacts (Product Backlog, Sprint Backlog, Sprint Task list, Sprint Burn Down chart and Release Burn Down Chart). Experienced in working with multiple cross-functional teams, dealing with stakeholders in different facets including data analysis and business intelligence. Capable to prepare Responsible, Accountable, Consulted and Informed (RACI) Matrix to track accountability and prepare the Requirements Traceability Matrix (RTM). Expert in facilitating Sprint Ceremonies (Backlog Grooming, Sprint Planning, Daily Stand-ups, Sprint Review and Sprint Retrospective) for each sprint in the Agile SCRUM methodology. Proficient in using agile methodologies such as SCRUM & KANBAN frameworks with TDD (Test-Driven Development) and ATDD (Acceptance Test-Driven Development) approaches. Strong knowledge of Software Development Life Cycle (SDLC) including UML, Rational Unified Process (RUP), Waterfall, Agile/ Scrum methodologies. In depth in conducting GAP Conducted GAP, Impact, SWOT, Cost benefit analysis, Root cause, Interface Analysis, Feasibility study, ROI Analysis, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis. Proficient in conducting as-is and to-be analysis, GAP analysis, risk analysis, cost-benefit analysis, impact analysis ( Business Impact and Technical Impact), feasibility study and SWOT analysis. Skillful to deal with vendors, SMEs and clients to evaluate third party solutions. Handful Knowledge of strategic data acquisition, management, quality, storage, use and application; applicable laws of confidential data. Capable in statistical and business analysis; business operations, methods, and practices; workflow processes and various workflow diagrams. Proficient in business process analysis, project scope definition/chartering, requirements elicitation and documentation, and UAT (User Acceptance Testing) Planning and Coordination. Experienced in the analysis and design of application using OOAD techniques. Strong experience in all phases of SDLC & STLC in Agile/ Scrum, Waterfall utilizing RUP. Proficient in Requirements Analysis working with techniques such as User Stories, Use Cases, Prototypes, Interviews and Storyboards with a strong ability to facilitate JAD sessions. Conducted data analysis using SQL Scripts to answer the questions/ queries by the Subject Matter Experts. Extensive experience in organizing and facilitating interviews and workshop, especially JAD sessions, with subject matter experts SME, users and business stakeholders. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

  • Data Mapping, Data Modeling, Star/Snowflake Schemas, OLTP/OLAP, and designing E-R Models.
  • Experience using MS Visio, MS Project and MS office tools like MS-Word, PowerPoint, Excel, and Access.
  • Experienced in Business Intelligence, Data Mapping, Competitive Analysis, Data Analysis, Trend Analysis, SWOT Analysis, Feasibility Analysis, Impact Analysis and Cost-Benefit Analysis.
  • Skillful in creating process flow diagrams, UML diagrams, such as Activity diagrams/Sequence diagrams/Use Case/Data Flow/ Business Flow diagrams using MS Visio.
  • Capable to plan, organize, and prioritize projects to meet the project deadlines.
  • Proficient in SQL, Excel, Basel, Pivot Table, RDBMS, Data Migration, Data Mapping etc.
  • Experienced in valuation of equities, management of IPO's, Commercial Lending loan processes.
  • SDLC Methodologies: Waterfall, Agile- Scrum, Rational Unified Process (RUP), Waterfall- Scrum Hybrid.
  • Business Skills: Change Management, Impact Analysis, JAD sessions, and SWOT analysis, Project Planning Scheduling and Budgeting, HLD, LLD, Business Process Modelling.
  • Operating Systems: Windows XP, Vista, 7,8,10, Mac OS, Linux, UNIX.
  • Languages: JAVA, SQL, HTML, XML.
  • Business Modelling Tools: Axure RP, M.S Visio, rational rose, Mockup Screens
  • Project Management Tools: M.S project, M.S excel, MS SharePoint 2007/10/13, Unified Modeling Language(UML)
  • Requirement Mgmt. Tools: JIRA, Version one, MS Office, HP ALM 11.5, Rational Clear Quest, Rally
  • Business Intelligence Tools: Tableau, SAS
  • Data Modelling Tools: M.S project, Visio, rational rose Data Warehousing Data Marts, OLTP, OLAP, Multidimensional Analysis, Data Mining, ETL, Slicing/Dicing, Drilldown/ Roll Up.
  • Database: MYSQL, Oracle 9i
  • Testing Tools: HPQC, HP ALM, Rational Clear Quest, Load Runner
  • Web Services: XML, Rest, JSON, API, AJAX, Client-Side Validation, Server-Side Validation
  • Other Tools: Tableau, , Data Stage, SSIS,SSRS.SSAS, Business Objects, Web Methods, MS Office Suite, MS SQL Server
  • SAFe, Agile/ Scrum XP, SQL, UML, Kanban, RTM, ETL, MS Office, MS Visio, MS Outlook, MS Project, SharePoint, Oracle, HP ALM, TFS, JIRA, Six Sigma and Kano
  • Agile RUP, Rational Rose, Rational Clear Case, Rational Requisite Pro, MS Office Suite (Project , PowerPoint, VISIO), Java, Oracle, HP QC.
Work History
11/2019 to Current
IT Project Manager/Scrum Master Horizontal Concord, CA,
  • Currently serving as Scrum Master for two development teams of size 8 focused on REST API, JAVA web application to support the Airline Technology and Flight safety.
  • Coordinate with multiple business owners, capturing the current legacy process models, working with cross-functional Technical Principal, System Architects, business owners to improve the process flow.
  • Accumulate the requirements from stakeholders, understand the process gaps by Root Cause Analysis, and design the state of art process flow to meet the current state of business needs.
  • Responsible for leading the SAFe Agile transformation practices implementation and making sure the team follows the Agile principles and standards.
  • Developed 5+ applications from scratch, Prepared Program Backlog, Product Backlog, Program Increment (PI) Planning , Test scripts, and releases.
  • Participation in architecting the logical design of the system in Sparx with the technical team in Swagger , including screen design and specifications, data modeling, and documentation of logical processing flows.
  • Brainstorm, coordinate with business/client about software application requirements for various flight safety projects, working from initial phase to final implementation, assuring requirements meet acceptance standards.
  • Translate business requirements into technical specifications by writing the user stories, Features, Epics, Story Acceptance Criteria, and strategic fit in VersionOne (V1 agile tool).
  • Working with Product Owners in planning the timeline related to user documentation requirements including Development Period, Review Phases, Release Phase, and Duration of requirements management activities.
  • Collaboration with the Technical Lead, Solution Architect to determine the team capacity and Velocity.
  • UI/UX design, development using Angular, HTML, and CSS. Data management and database system App Dynamics, Splunk and Spring Cloud.
  • Databases objects likes tables, procedures, trigger, functions like Oracle SQL to provide definition, structure and to maintain data efficiently.
  • Conduct the Sprint Planning Meeting, Daily Scrum, Sprint Review and Sprint Retrospective. Track the team’s development as per the sprint scope using VersionOne (V1 agile tools).
  • Using a defect management tool like ALM to assign incoming defects to the developer. Provide troubleshooting and channel improvement requests back into the development process
  • Facilitates sprint demos, planning, and retrospectives. Tracks and communicates team velocity and sprint/release progress.
  • Load Testing using Apache Jmeter and HP LoadRunner. Lead UAT, and End to End testing for all new functions and ensure that the business requirement is met.
  • Document test criteria with requestors, developers, and QA teams. Performs tests, including end-user reviews, for modified and new processes/systems, and other post-implementation support.
  • Write SQL queries to retrieve the data and copy the data to MS-Excel to segregate the data.
  • Creating the dashboard in VersionOne, generating Data Quality Audit reports based on the team’s progress. Provide status reporting on key performance indicators (KPIs), schedule, resources, and milestone delivery.
  • Developed Tableau data visualization using Cross tabs, Heat maps, Whisker charts and ad-Hoc Reporting.

Environment: Jenkins, VersionOne V1, HTML, CSS, Angular, SOAP, SQL, BPMN, MS-VISIO, ALM, PPM, M.S Project, M.S Excel, MS SharePoint 2007/10/13, Unified Modeling Language (UML), Tableau, Apache Jmeter and HP LoadRunner.

06/2018 to 09/2019
Project Business Analyst/Scrum Master American Dental Partners, Inc. Latham, NY,
  • Collect System requirements by analyzing business structure, policies, and operations. Working closely with end-users to analyze, define, model, and document systems requirements.
  • Provide detailed Research and recommend systems solutions that enable the organization to achieve business goals.
  • Sets and runs effective recurring status meetings with the product, portfolio and delivery managers. Provides a single point of contact for projects
  • Conducted GAP, Impact, SWOT, Cost-benefit analysis, Root cause, Interface Analysis, Feasibility study, ROI Analysis, Impact Analysis, Risk Analysis, and As-Is and To-Be business analysis.
  • Developed, deployed and documented new software applications and Web applications using technologies as HTML5, JavaScript and SQL Server 2012 to develop new applications.
  • Worked with the developers to understand the ERD Entity Relationship Diagram and thus create comprehensive test plans, following the RUP model, for the applications.
  • Manages the health of the team. Works with Product Owner to define project scope and objectives
  • Works effectively with others to remove delivery team roadblocks. Guides team through continual improvement process.
  • Empower the team to make system and process improvements captured in sprint retrospective meetings
  • Remove obstacles for developers and testers. Use key Scrum metrics (burndown, velocity) to help deliver committed work. Manage sprint backlog items and tasks
  • Used SQL to perform data analysis and generating reports for management discussion. Creating database objects like tables, Views, procedures, triggers, and functions using T-SQL to provide definition, structure and to maintain data efficiently.
  • Designed new reports and wrote technical documentation, analyzed data and built SSRS reports and dashboard. Build, publish customize interactive report and dashboards, report scheduling using Tableau server.
  • Design and development of Tableau visualization solutions. Developed and audited SQL questions to validate data and Using Tableau extract to perform offline investigation.
  • Responsible for creating the complex Tableau Reports (On demand, Ad-hoc Reports, Frequency reports, Summary Reports, Drill-down, dynamic grouping, Cross tab, graphical etc.).
  • Participated in weekly review meetings to report the documented test metrics and defects found in the System.
  • Provide ad hoc reports/ analyses to sales and management stakeholders. Improve team productivity by developing macros to automate data validation, reporting, and scorecard processes.

Environment: Strategic Technology Planning, Data, Business & Systems Analysis, Data Flow & Process Mapping, Database Design & Management Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Oracle, SQL, , SOA, HTML, Tableau

04/2017 to 06/2018
Business Operations Analyst/ Scrum Master TD Bank City, STATE,
  • Assisted the Release Train Engineer (RTE) in problem identification and decision-making process, reported the team proceedings and impediments during Scrum of Scrum meeting to the RTE.
  • Regularly facilitated daily stand-up meetings and displayed sprint burndown charts to keep the team aware of the progress of tasks and encouraged the teams to improve the WIP.
  • Provided on-site training for basic Agile Principles, Scrum and Kanban to help reinforce best practices and guidelines always.
  • Acted as a servant leader and provided all support to the team by facilitating the participatory discussion in JAD (Joint Application Development) sessions and daily standup meetings.
  • Tracked data from the sprint process and reported regularly (burnup and burn down charts, defect metrics, etc.) to facilitate understanding of where we are and what obstacles need to be overcome for the team's progress towards quality output as the basis for future process improvement.
  • Partner with external vendors and internal channel managers (Comms, Brand, Social, Acquisition) to design proper analytics framework.
  • Drive the execution of campaign performance reports to provide key learnings and feedback (trends, patterns, irregularity) for the marketing team.
  • Analyzes marketing audience performance, identifying business impact of marketing approaches and audience segments.
  • Analyzes Marketing Audience performance, identifies business impact of Marketing approaches and segments and derives new fact- based recommendations.
  • Develops and deploys advanced functionalities using Marketing Automation to support a Data Driven Marketing Enterprise, such as develop complex flow charts for response handling, scoring, and nurture.
  • Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from inspection to transition phase.
  • Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
  • Worked with EDI Team for Data Mapping and Building 837 Maps.
  • Actively contributed to the company's Agile and Lean Community through participation in the internal Agile Community of Practice and Scrum Master Forums.
  • Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
  • Facilitated management of the Scrum team's dependencies between the program team and third parties, release managers, or other scrum teams.
  • Sprint planning, team retrospectives, backlog grooming, etc.) in alignment with Program level cadences established.
  • Business analyst for collaborating requirements from CA, MT and NY state Medicaid system used JIRA as a tool to manage the requirements.
  • Mentored business analyst in documenting configuration requirements and business requirements.
  • Provided SAFe and guidance for the project management life cycle and other IT-related processes.
  • Mentored team of QAs to accurately test data migration and capture issues in a defect log.

Environment: SAFe, Agile/ Scrum XP, SQL, UML, Kanban, RTM, ETL, MS Office, MS Visio, MS Outlook, MS Project, SharePoint, Oracle, HP ALM, TFS, JIRA, Six Sigma and Kano

03/2014 to 12/2015
Business System Analyst Citibank City, STATE,
  • Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).
  • Defined the scope of the project, financial projections and Cost/benefit analysis.
  • Suggested user selection-based incentive programs to build the base for Web 2.0 implementation in future phases.
  • Implemented the entire Agile Rational Unified Process (RUP) methodology of application development with its various workflows and activities.
  • Identified and developed Use Cases from the business and systems requirements.
  • Documented high level and detailed Use Cases to include all the functionalities of the new system.
  • Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department.
  • Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
  • Development of a detailed conversion plan and timetable, Creation of client notification letters, emails, web updates, and statement inserts.
  • Facilitated meetings with developers, system analyst, and testers to collaborate resource allocation and project completion using MS Project.
  • Worked with compliance to ensure that due diligence files are complete and accurate.
  • Extensively used Rational Requisite Pro to gather and manage requirements.
  • Created and managed project templates, use case templates, requirement types, and tractability matrix in Requisite Pro.
  • Designed and implemented basic SQL queries for QA testing and report/ data validation.
  • Prepared custom reports and performed SQL query, data analysis and verification on MS Access.
  • Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
  • Worked with the QA team for designing Test Plan, Test Cases, and Requirement.
  • Traceability Matrix for the User Acceptance Testing (UAT) and regression testing.
  • Facilitated the User Acceptance Testing (UAT) to test the usability of the application.
  • Pre- and post-conversion training along with weekly status reports.
Expected in 12/2017
Master of Science: Engineering Management
Christian Brothers University - Memphis, TN,
  • [Area of certification] Training - [Timeframe]

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