IT Project Manager/Scrum Master Resume Example

• Collect System requirements by analyzing business structure, policies, and operations. Working closely with end-users to analyze, define, model, and document systems requirements.
• Provide detailed Research and recommend systems solutions that enable the organization to achieve business goals.
• Sets and runs effective recurring status meetings with the product, portfolio and delivery managers. Provides a single point of contact for projects
• Conducted GAP, Impact, SWOT, Cost-benefit analysis, Root cause, Interface Analysis, Feasibility study, ROI Analysis, Impact Analysis, Risk Analysis, and As-Is and To-Be business analysis.
• Developed, deployed and documented new software applications and Web applications using technologies as HTML5, JavaScript and SQL Server 2012 to develop new applications.
• Worked with the developers to understand the ERD Entity Relationship Diagram and thus create comprehensive test plans, following the RUP model, for the applications.
• Manages the health of the team. Works with Product Owner to define project scope and objectives
• Works effectively with others to remove delivery team roadblocks. Guides team through continual improvement process.
• Empower the team to make system and process improvements captured in sprint retrospective meetings
• Remove obstacles for developers and testers. Use key Scrum metrics (burndown, velocity) to help deliver committed work. Manage sprint backlog items and tasks
• Used SQL to perform data analysis and generating reports for management discussion. Creating database objects like tables, Views, procedures, triggers, and functions using T-SQL to provide definition, structure and to maintain data efficiently.
• Designed new reports and wrote technical documentation, analyzed data and built SSRS reports and dashboard. Build, publish customize interactive report and dashboards, report scheduling using Tableau server.
• Design and development of Tableau visualization solutions. Developed and audited SQL questions to validate data and Using Tableau extract to perform offline investigation.
• Responsible for creating the complex Tableau Reports (On demand, Ad-hoc Reports, Frequency reports, Summary Reports, Drill-down, dynamic grouping, Cross tab, graphical etc.).
• Participated in weekly review meetings to report the documented test metrics and defects found in the System.
• Provide ad hoc reports/ analyses to sales and management stakeholders. Improve team productivity by developing macros to automate data validation, reporting, and scorecard processes.

Environment: Strategic Technology Planning, Data, Business & Systems Analysis, Data Flow & Process Mapping, Database Design & Management Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Oracle, SQL, , SOA, HTML, Tableau

• Assisted the Release Train Engineer (RTE) in problem identification and decision-making process, reported the team proceedings and impediments during Scrum of Scrum meeting to the RTE.
• Regularly facilitated daily stand-up meetings and displayed sprint burndown charts to keep the team aware of the progress of tasks and encouraged the teams to improve the WIP.
• Provided on-site training for basic Agile Principles, Scrum and Kanban to help reinforce best practices and guidelines always.
• Acted as a servant leader and provided all support to the team by facilitating the participatory discussion in JAD (Joint Application Development) sessions and daily standup meetings.
• Tracked data from the sprint process and reported regularly (burnup and burn down charts, defect metrics, etc.) to facilitate understanding of where we are and what obstacles need to be overcome for the team's progress towards quality output as the basis for future process improvement.
• Partner with external vendors and internal channel managers (Comms, Brand, Social, Acquisition) to design proper analytics framework.
• Drive the execution of campaign performance reports to provide key learnings and feedback (trends, patterns, irregularity) for the marketing team.
• Analyzes marketing audience performance, identifying business impact of marketing approaches and audience segments.
• Analyzes Marketing Audience performance, identifies business impact of Marketing approaches and segments and derives new fact- based recommendations.
• Develops and deploys advanced functionalities using Marketing Automation to support a Data Driven Marketing Enterprise, such as develop complex flow charts for response handling, scoring, and nurture.
• Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from inspection to transition phase.
• Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
• Worked with EDI Team for Data Mapping and Building 837 Maps.
• Actively contributed to the company's Agile and Lean Community through participation in the internal Agile Community of Practice and Scrum Master Forums.
• Maintained metrics that provide visibility to stakeholders on team-level progress and quality.
• Facilitated management of the Scrum team's dependencies between the program team and third parties, release managers, or other scrum teams.
• Sprint planning, team retrospectives, backlog grooming, etc.) in alignment with Program level cadences established.
• Business analyst for collaborating requirements from CA, MT and NY state Medicaid system used JIRA as a tool to manage the requirements.
• Mentored business analyst in documenting configuration requirements and business requirements.
• Provided SAFe and guidance for the project management life cycle and other IT-related processes.
• Mentored team of QAs to accurately test data migration and capture issues in a defect log.

Environment: SAFe, Agile/ Scrum XP, SQL, UML, Kanban, RTM, ETL, MS Office, MS Visio, MS Outlook, MS Project, SharePoint, Oracle, HP ALM, TFS, JIRA, Six Sigma and Kano

• Gathered business, system, and functional requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME's).
• Defined the scope of the project, financial projections and Cost/benefit analysis.
• Suggested user selection-based incentive programs to build the base for Web 2.0 implementation in future phases.
• Implemented the entire Agile Rational Unified Process (RUP) methodology of application development with its various workflows and activities.
• Identified and developed Use Cases from the business and systems requirements.
• Documented high level and detailed Use Cases to include all the functionalities of the new system.
• Gathered the functional and business requirements by conducting JAD sessions and participatory Design Sessions involving major leads from the Technical Department.
• Followed the UML methodology to Create UML Diagrams including Use Cases Diagrams, Activity Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), ER Diagrams using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.
• Development of a detailed conversion plan and timetable, Creation of client notification letters, emails, web updates, and statement inserts.
• Facilitated meetings with developers, system analyst, and testers to collaborate resource allocation and project completion using MS Project.
• Worked with compliance to ensure that due diligence files are complete and accurate.
• Extensively used Rational Requisite Pro to gather and manage requirements.
• Created and managed project templates, use case templates, requirement types, and tractability matrix in Requisite Pro.
• Designed and implemented basic SQL queries for QA testing and report/ data validation.
• Prepared custom reports and performed SQL query, data analysis and verification on MS Access.
• Monitored version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Worked with the QA team for designing Test Plan, Test Cases, and Requirement.
• Traceability Matrix for the User Acceptance Testing (UAT) and regression testing.
• Facilitated the User Acceptance Testing (UAT) to test the usability of the application.
• Pre- and post-conversion training along with weekly status reports.