it project manager resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
10/2012 to PresentIT Project Manager | , ,
IT project manager for VA projects and sub-projects.
Expedite and coordinate services to manage complex enterprise projects within the Federal government.
Assigned to the Data Center Acquisition (DCAT4) program for the Department of Veterans Affairs.
Utilize PMI best practices to manage projects.
Manage projects building IT infrastructures to deliver VA Corporate Data Center hosting services.
Define scope, develop project plan and project schedule.
Manage cost, schedule, and performance against project goals.
Build credibility, establish rapport, and maintain communication with stakeholders Mentor new project managers.
Gained reputation of initiating projects quickly and expeditiously.
Effective issue management and escalation ensuring quick engagement and follow-up toward resolution.
Work cross-functionally supporting a large-scale enterprise environments to ensure successful completion of IT projects Collaborate with business users, business process analysts, systems analysts, developers, application/database administrators, and infrastructure support teams Provide status reporting to senior IT and business management teams.
02/2010 to 06/2011Product Manager | Phoenix, ,
Employed with Sun Microsystems from 1997 to 2010.
Retained through an acquisition of Sun Microsystems Inc.
in 2010 to assume senior program management responsibility for Oracle University.
Managed training programs for Oracle Solaris, Oracle Cluster, Oracle Linux, Oracle VM, Oracle Virtual Desktop Infrastructure, Sun Secure Global Desktop, and Sun Servers curricula.
Business analysis and strategic positioning for a training products.
Created and implemented training products with high ROI.
Managed program by understanding customer profiles and buying needs.
Work with senior product managers to support the marketing programs for demand generation by providing worldwide reports on revenue, attendance and quality.
Develop sales collateral with current product specifications and pricing.
Manage projects through the entire product life cycle: requirements analysis, curriculum planning, course production, curriculum reviews, course testing, course roll-outs, instructor training events, pilot events, and implementing course obsolescence.
Provided oversight of Release Management.
Decreased the time to complete the approval process for evaluating technical requirements documents (TRD) from 2 weeks to 3 days by obtaining signatures in advance from stakeholders and facilitating discussions to address gaps.
Provided guidance during the integration of Sun's large curriculum program and infrastructure into Oracle University by coordinating training on Oracle University processes and best practices which resulted in a smoother transition of the Sun team into the Oracle University culture.
07/2003 to 02/2010Senior Program ManagerAbacus Group Llc | , ,
Employed with Sun Microsystems from 1997 to 2010.
Acquired by Oracle in 2010.
Managed curriculum life cycle for Sun Learning Services training, localization, and certifications for Solaris, Cluster, OpenSolaris, xVM products, Sun Ops Center, Developer, Middleware, Server, and Storage products.
Strategic curriculum planning to include marketing initiatives and certification to meet worldwide market needs.
Developed processes and templates needed to provide thorough project planning, tracking and oversight across teams.
Recognized member of Sun Learning Services organization which received multiple industry awards in 2008-2010.
Successfully achieved standards for courseware quality by achieving a 95+% approval rating from students.
Identified learning gaps, and worked with stakeholders to define training needs.
Worked directly with instructors to improve course content which resulted in customer satisfaction and retention.
Managed a project to deliver a free content website for new Solaris system administrators on time and within budget.
Met program objectives by offering discounts through email marketing which resulted in course purchases.
Managed product life cycle to support a 5.5 million dollar curriculum.
Education
Expected in to to M.S | Communication ManagementColorado State University, Denver, COGPA: Communication Management
Expected in to to B.A | JournalismSan Jose State University, San Jose, CAGPA: Journalism
Skills
budget, Business analysis, business management, business process, content, customer satisfaction, database, email, government, instructor, Linux, marketing, market, Mentor, Middleware, enterprise, Oracle, Developer, pricing, processes, program management, project planning, quality, quick, rapport, reporting, requirements analysis, sales, Solaris, Strategic, strategic positioning, Sun, Sun Microsystems, Sun Servers, training programs, VM, website
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