IT Prjoect Group Resume Example Company Name

IT PRJOECT GROUP

Professional Summary

A loyal and dedicated individual who has a great deal of ambition. Extensive experience in the Tech/Customer Service Industry and building professional relationships. A fantastic self-starter/motivator as well as a team player. Seeking a position where I can develop, excel and grow.

Work History

Company Name- IT Prjoect Group
City, State01/2010 - Current

Effectively supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
Defined clear targets and objectives and communicated to other team members.
Maintained store equipment, including computers, printers and fax machines.
Communicated best practices among on-site and external personnel to align efforts and goals.
Negotiated manufacturing service agreements and quality standards.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Improved staff morale and reduced employee turnover by 60%.
Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Supervised site investigations, reported issues and escalated those that required further assistance.
Coordinated site investigations, documented issues and escalated to executive teams as needed.
Identified and communicated customer needs to supply chain capacity and quality teams.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Evaluated employee performance on monthly basis and conveyed constructive feedback to improve skills.
Used networking expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.

Company Name- Expeditor/Server/Head Barback
City, State06/2005 - 06/2021

Upsold daily specials and beverage promotions to exceed daily sales goals.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Handled thousands of dollars on daily basis, which built trustworthiness and loyalty with owners.
Restocked ice, condiments and snacks.
Delivered food to customers at bar and tables.
Replaced empty kegs and soda syrups.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Checked ID cards and verified bar guests were of legal age.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Assisted cashiers with processing customer payments and documenting orders.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Provided attentive service and proactively assessed guest needs.
Set up advertising signs and displays on shelves, counters and tables.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Assisted wait staff with timely food delivery and guest requests.
Offered product samples, answered questions and helped customers find items.
Engaged in suggestive selling and other sales techniques.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Monitored dining room inventory and replenished as necessary.
Greeted customers and answered any questions.
Assisted customers with carry-out service.

Company Name- Server/Cook
City, State06/2007 - Jan

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Served needs of more than 20 customers in busy understaffed environment.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Bussed and reset 80 tables per shift, working efficiently to keep dining room and work areas clean.
Checked identification to enforce age regulations for alcoholic beverages.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.

Skills

Advanced problem solving
Expense Reports
Technical Support
Testing and Conversion Plans
Advanced Understanding of IP Conversions

Contract Management
Logistics Management
Team Bonding
Systems Installation, Configuration, and Upgrading
New product introductions strategies

Education

Mountlake Terrace High School2005GEDGPA: 4.0, General High school was an interesting time in my life. Here I got a quality education, as well as learned skills that would help me for the rest of my life. It especially helped grow, and hone my ability to quickly learn and even master new tasks.

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IT Prjoect Group Resume Example

Resume Score: 80%

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