Extensive experience working with diverse customers and communicating technical concepts to non-technical audiences. A quick learner with the proven ability to learn new systems and concepts.
MS Office proficiency
Accomplished with mobile devices
Customer needs assessment
Professional communication skills
May 2009 to August 2015
MontpelierWoburn, MaIT OPERATIONS ENGINEERDetermined pricing schedules. Evaluated staff performance against expectations. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Managed IT setup and service requests for [Describe setting]. Defined application problems by consulting with clients to evaluate procedures and processes. Performed cost-benefit analysis on potential system upgrades to support purchase decisions. Performed cost-benefit analysis on potential system upgrades to support purchase decisions.