ENTERPRISE IMPLEMENTATIONS SYSTEMS DEVELOPMENT SOFTWARE / RDBMS DEVELOPMENT IT Manager offering years of success leading all phases of diverse technology projects; Twenty-four years of computer infrastructure, application support and vendor management. Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Excellent communicator; leverage technical and business knowledge to communicate effectively with business managers and their respective teams. Employee management; able to manage cross-functional project teams, infrastructure teams, programming teams and telecommunications teams.
Custom Software Development
Database Design (RDBMS)
Enterprise wide Implementations IT Project Lifecycle:
IT OPERATIONS DIRECTOR/MANAGERNew Pig Corporation － Tipton, PA
01/1993 to 01/2001
SYSTEMS AND PROGRAMMING MANAGERNew Pig Corporation － Tipton, PA
Responsible for infrastructure and project management over large-scale, top-priority and complex technology initiatives.
Managed budgets of up to $2M and cross-functional teams of programmers, analysts, network and system/application administrators.
Drove the high-quality completion of systems design, software/database development and enterprise wide implementation projects including: Corporate ERP/MRP Projects Call Center Projects CRM Projects Office365 Project Ecommerce Project Wireless Network Upgrade WAN and LAN Network Projects Disaster Recovery Project SaaS Projects Achievement Highlights: Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
Mitigated risk factors through careful analysis of financial and statistical data.
Anticipated and managed change effectively in rapidly evolving business environments.
Defined processes and tools best suited to each project.
Utilized JIRA software and Microsoft Project to manage projects keeping users informed at all times.
Directly managed people and processes including System Administrators, Network Administrators, Application Administrators, Helpdesk Supervisor and Helpdesk Technicians.
Jerry Shetler, Page Two Representative Projects Systems Design: Led Team for multi company rollout of robust, scalable and secure enterprise resource planning (ERP), manufacturing resource planning (MRP) and Ecommerce software.
Results: Consistent processes, systems, financials and reporting.
Custom Software Development: Managed all phases of the software development lifecycle for several custom solutions.
Results: Delivered industry-leading software that saved business users time and gave management real-time data to manage their customers.
Vendor Management: Managed relationships with key IT vendors responsible for mission critical applications, network, telecommunications and computer systems.
Results: Vendor collaboration and strong vendor relationships.
System Integrations/Migrations: Project-managed initiatives involving the transition of programs to new platform and the merger of disparate systems from acquired companies.
Results: Achieved seamless migrations and integrations that were transparent to customers, accomplished with no unscheduled downtime and delivered on time and within budget.
Enterprise Implementations: Directed global rollouts of new software and systems for corporate and affiliates.
Results: Ensured defect-free releases through careful planning, testing and QA efforts.
01/1990 to 01/1993
COMPUTER PROGRAMMER/UNIX ADMINISTRATORNew Pig Corporation － Tipton, PA
Completed programming assignments to create new and enhance existing software within UNIX, network and client/server environments.
Created sales reports for management.
01/1982 to 01/1990
BT Financial Corporation － Johnstown, PA
COBOL programmer responsible for DDA, Loans and Savings programs.
Responsible for writing programs to convert the data of other banks we purchased into our systems.
Business Computer Specialist II, FPM Data School (Arnold, PA), 1981, 1982
Accounting Courses, St. Francis University (Loretto, PA)