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It Manager Broadcast Maintenance Engineer Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Seeking a position as Director of Technology and bringing 25 years of experience achieving ambitious goals in challenging IT environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Skills
  • Relationship-Building: Very Approachable, easy to work with, and a team motivator.
  • Excellent Communications Skills, both Oral and Written.
  • Conflict resolution: skilled at bringing different personalities together to complete a given task.
  • Multitasking abilities: Able to Manage multiple tasks at once and prioritize projects with changing timelines.
  • Hardware, Software Configuration
  • Network Troubleshooting
  • Microsoft Office
  • Project Management
Work History
IT Manager\ Broadcast Maintenance Engineer, 10/2017 to Current
Association Of American Medical Colleges Washington, DC,
  • Installed, diagnosed, serviced, resolved machine operation variations and equipment problems, including Server, Desktop, Network LAN\WAN equipment, Information Systems Technology and Broadcast industry equipment.
  • Installed, maintained and\or operated Brutus, Opus and ENPS news production systems, TONS, Media Ingest Servers, CompuSat Satelite Control and Automation Systems, Black Magic Router, Closed Captioning Systems, Nielson enhanced encoding systems, Dasdeq Digital Emergency Alert Systems, Ross Overdrive, Luna Over the Air Check, Teradecks, Selenio DTV encoder, Vantage Ingest, Media Mover Ingest, Evertz multiframes, and BitCentral.
  • Installed, maintained and\or operated Vinten Robotic Camera System, Filled in as Camera Man for Live Morning Showing, Ran Audio for Live morning show, Controlled offsite Robotic Cameras for live morning show.
  • Installed and mantain, Wide Orbit Traffic, Wide Orbit, Media, Medialine, Arriana Neilson application which produces overnight ratings on a daily basis.
  • Actualized strategic plans and managed equipment, lifecycles and inventory processes.
  • Apprenticed with current Director during Budget Process and acquisition due diligence
  • Worked closely with Director on Building Security, Maintenance, Construction, Department and Interdepartmental Projects
  • Participated in migrating 50 plus Workstations and 20 plus Servers to Nexstar Domain from TribuneMedia Domain all while keeping operations running and completed in less than a 3 days.
  • Organized and directed maintenance shutdowns and startups.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Sourced and procured components using company approved vendors while adhering to all company purchasing rules.
  • Managed and organized team projects as assigned per Director.
  • Proficient in using, maintaining, repairing computers, VOIP phones, Copiers, scanners, fax machines and other office equipment.
  • Experience in installing, configuring and repairing fiber connectivity, productions setups, audio equipment, graphics and editing systems.
Information Systems Support Specialist\IS Manager, 02/2004 to 10/2016
KDAF-TV; TribuneMedia City, STATE,
  • Provided IT support to non-technical internal users through desk side support on their Windows and Mac Systems. Installed, modified and repaired software and hardware to resolve technical issues.
  • Installed and configured Cisco Network Switches
  • Created and Maintained all user accounts and permissions via Active Directory
  • I have installed and\or maintained Grass Valley Broadcast playout systems, Louth Automation Systems, Weather Central and WxWarn On-Air weather systems, Broadcast Recording and Archiving systems, Sony Newsbase Servers, Chyron Graphics Systems, Pathfire, Masslogger, Volicon, Medialine, Avid Graphics Servers, VizRT Broadcast Graphic Systems, Media Ingest Servers.
  • Trained and supported end-users with software, hardware and network standards and use processes. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Rolled out 140 VOIP phones in less than a week while decommissioning Analog phone systems.
  • Installed, diagnosed, serviced, resolved machine operation variations and equipment problems, including Server, Desktop, Network LAN\WAN equipment, Information Systems Technology and Broadcast industry equipment.
Senior Technical Support Specialist, 10/1998 to 02/2004
Federal Depository Insurance Corporation City, STATE,
  • Participated in rolling out over 800 workstations and 400 laptops within given deadline.
  • Responded to and average of 14 to 30 technical requests per day.
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Computer issues.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Configured hardware, devices and software to set up workstations for employees.
  • Passed yearly FBI background and credit checks.
Education
Certificate: Cisco Networking Associate, Expected in
to
El Centro College - Dallas, TX,
GPA:
Associate of Science: Digital Electronics, Expected in
to
Eastfield College - Mesquite, TX
GPA:
Certificate: Network Systems Administrator Professional, Expected in 11/2017
to
New Horizons Learning Center - Irving, TX,
GPA:

Training consisted of Security +, Network+, MCSA Server 2012, Windows 10

Certificate in Project Management: Project Management, Expected in 04/2015
to
North Lake College - Irving, TX
GPA:

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • El Centro College
  • Eastfield College
  • New Horizons Learning Center
  • North Lake College
Job Titles Held:
  • IT Manager\ Broadcast Maintenance Engineer
  • Information Systems Support Specialist\IS Manager
  • Senior Technical Support Specialist
Degrees
  • Certificate
  • Associate of Science
  • Certificate
  • Certificate in Project Management

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