Over 4 years' experience in computer repair and 25 years in consistently exceeding customer's satisfaction Ownership mentality with excellent financial acumen Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops, hardware, software and peripherals In-depth knowledge of documenting and upgrading hardware and software systems Hands-on experience in creating user accounts; including user rights, security and groups creation Demonstrated ability to determine and recommend products or services suitable to the user requirements
Diagnosed hardware and software failures and resolved technical issues with a 97.6% success rate.
Exceeded corporate target for customer satisfaction for 18 months in a row. Garnered more than 98.4% excellent performance reviews and testimonials from clients. MassLive.com Four Stars
Garnered more than 98.4% excellent performance reviews and testimonials from clients. MassLive.com Four Stars
Twenty nine year career spanning restaurant, hotel and health care food & nutrition management positions.
Certified Executive Chef, District & Senior Manager positions
Multiple commendations for leadership, cost, schedule, and contract performance
Microsoft Certified Professional
Microsoft Technology Associate
CompTia A+, CWTS
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