It Desktop Engineer Iii System Administrator Windows Mac Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Results-oriented Support Engineer with 6+ years of experience providing quality and professional installation, configuration and support of desktop, laptop, server computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.

Capella University Minneapolis, MN Expected in 03/2022 Doctor of Information Technology : Information Technology - GPA :
Dallas Baptist University Dallas, TX Expected in 12/2011 Master of Interdisciplinary Studies : Information Systems Management - GPA :
Dallas Baptist University Dallas, TX Expected in 03/2007 Master of Arts : Business Management - GPA :
  • Customer Service Support
  • Help Desk Support
  • Organizational Skills
  • Verbal and Written Communication
  • Instructor support
  • Technical Knowledge
  • Implementation Support
  • Acute Care
  • Monitor Progress
  • Information Technology
  • Meditech
  • Testing
  • Technical Skills
  • Special Projects
  • Exceptional Customer Service
  • Write Scripts
  • Work Independently
  • Presentation Ability
  • Real Estate
  • Software Support
  • Citrix
  • Monitoring
  • Excellent Communication
  • Desktop Support
  • It Support
  • Desktop Troubleshooting
  • Maintaining Documentation
  • Escalation Procedures
  • Systems Engineering
  • Active Directory
  • Windows Server
  • Ticket Handling
  • Windows Os
  • Meetings
  • Vms
  • Administration
  • Storage Management
  • Tcp/Ip
  • Calm Demeanor
  • Operating Systems
  • Server
  • Personal Accountability
  • Performance Management
  • Power Point
  • Support Services
  • Writing
  • It Project Management
  • Excel
  • System Administration
  • Networking Experience
  • Disaster Recovery
  • Planning
  • Wireless
  • Office 365
  • Group Policy
  • Lan/Wan
  • Quality Standards
  • Management Experience
  • Knowledge Transfer
  • Install Software
  • Ability To Work Independently
  • System Documentation
  • Azure
  • Ability To Manage
  • Client Interactions
  • Updates And Upgrades
  • Monitor Production
  • Sql
  • Repair
  • System Configuration
  • Technical Writing
  • Technical Support
  • Technical Documentation


  • CompTIA A+
  • Advanced Cisco Networking
  • CompTIA Network +
  • Project Management
  • Six Sigma
  • ITIL
Work History
Artiflex Manufacturing - IT Desktop Engineer III/System Administrator (Windows/Mac)
Walker, MI, 06/2015 - Current
  • Responsible for providing technical support related to computer systems, hardware, and software (FreePBX, PSTN, Linux Fog Server, Group Policy, AD, 2019 Server, Windows 10, Macs, Mimecast, Cisco VPN, O365/Exchange.
  • Provide support for OneNote, Outlook, Microsoft Office Suite, Visio, OneDrive, Responsible SQL server installation, configuration/update, and backup.
  • Responsible for saving cost by setting up and implementing Linux fog servers for imaging of computer systems.
  • Focal point in acquisition of over eight health companies purchased by Teladoc Health, Inc.
  • Responsible for installation, modification, and repair of computer hardware and software in Windows and Mac environments.
  • Maintain, monitor, upgrade, and manage network, including software, hardware, systems applications, internet, and database administration, and all related IT tools, systems, and processes using network command tool, PowerShell, and other scripting languages where necessary for over 500 users.
  • Monitor Helpdesk ticket tracking system to respond to problems identified by 500 users.
  • Resolve tickets as quickly as possible, including after business hours.
  • Provide IT support for employees working remotely such as at client sites or from home.
  • Perform on-site and off-site technical work to install and maintain computer equipment and systems.
  • Identify and resolve system security issues to include antivirus, spyware & system software updates.
  • Coordinate with InfoSEC to resolve other cyber security issues if necessary.
  • Image PCs and laptops with applications installed and create user accounts.
  • Setup phones and communication devices.
  • Maintain daily performance for computers, VM servers, and network systems.
  • Train technicians as needed on systems.
Capella University - FlexPath Tutor/Adjunct Instructor
City, STATE, 10/2019 - 04/2021
  • Created and implemented course agendas, lesson plans, and activities to successfully meet course objectives.
  • Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
  • Engaged 15 students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
  • Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
  • Used lectures, discussions, and demonstrations to increase learning and classroom success.
  • Used technological equipment to enhance process of students' learning.
  • Taught Database Management, Ethical Hacking, and Health Administration classes in IT and business operations, business procedures, and application of computer technologies.
Texas Department Of Transportation - Systems Administrator
City, STATE, 01/2012 - 05/2015
  • Assisted in network design and implementation.
  • Provided network support for 12000 Windows XP and 7 users.
  • Installed and configured computer network equipment.
  • Maintained network connectivity of all computer workstations.
  • Provided network support to 12000 users.
  • Maintained servers and associated hardware, applications, services, and settings.
  • Developed and monitored policies for use of network resources.
  • Implement and manage disaster recovery and backup for over 30 Servers.
  • Evaluated and recommended security improvements and system upgrades.
  • Monitored network to ensure optimal performance.
  • Created and maintained network users/permissions.
  • Tested release of products to minimize user impact and ensure compatibility.
  • Created technical support documentation for systems and applications.
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Certifications and Licenses CompTIA A+ Present CompTIA Network+ Present , Advanced Cisco Certified Network Associate Present, Secret Clearance Top Secret Clearance

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Resume Overview

School Attended
  • Capella University
  • Dallas Baptist University
  • Dallas Baptist University
Job Titles Held:
  • IT Desktop Engineer III/System Administrator (Windows/Mac)
  • FlexPath Tutor/Adjunct Instructor
  • Systems Administrator
  • Doctor of Information Technology
  • Master of Interdisciplinary Studies
  • Master of Arts