Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Resourceful Information Technology Business Analyst with years of experience in running business applications for diverse businesses, Application Portfolio Management, Infrastructure Management, Asset Management Repository, Cloud Infrastructure Management and Network Asset Management for diverse businesses in different domains. As a CMDB Specialist, delivered business requirement engineering solutions in critical business, ITIL, ITSM, ITOM, Infrastructure support analytics, SDLC development, PMO, APM workflows, critical data reporting and web-based inventory management arenas. Proficient in Core Infrastructure, CMDB Configuration, CMDB Discovery, Identification and Reconciliation Engine, CMDBu, CMDB Integration with Third Party Systems, CMDB Enterprise/Global Research and Development. Experienced in handling large portfolio of Service Mapping, Application to Infrastructure mapping, CMDB data reporting/Query Builder configuration, Third Party Interconnection and Business Service to Technical Service Management.

  • Methodologies
  • Waterfall/Agile-SCRUM
  • Project Management
  • Excel
  • CMDB ServiceNow/BMC Remedy ITIL/ITSM/ITOM
  • CMDB Data Migration
  • APM Change Management
  • Azure/AWS Cloud Infrastructure
  • CMDB Horizontal/Top Down Discovery Configuration
  • Scanning/Classification/Identification/Exploration Phases
  • Discovery Scheduler Expertise
  • Jira
  • MS Project
  • Citrix
  • Networking Assets Management
  • Microsoft Office
  • Tableau
  • Mega Application Management
  • Microsoft SCCM
  • Orbis APM
  • SolarWinds
  • SQL
02/2019 to Current IT Business Analyst Icf International, Inc | Burlington, VT,
  • Data Migration from CMDB to ServiceNow.
  • The scope of the project was to verify and update all the application configurations at Santander Configuration Management Data Bases after final attestation of applications from IT Owners/SME Stakeholders.
  • The project mainly focuses to improve the high availability of applications depending on their criticality and comply with the standards and policies.
  • The project also focuses on migration of fixed configurations items (CI’s) into ServiceNow platform.
  • Gather and analyze data from MEGA, CMDB and vCenter regarding infrastructure related to Santander applications such as Operating systems, Logical Servers (Application, Web, WAS, Database, Message Queue servers), Load Balancers, Storage (Cabinets, Blade, Chassis, Rack), Mainframe, Remote Desktops, Firewalls, Network clusters, COMSYS Assets, Consoles, Hypervisors and virtual layers, Switches (Network and Access Switches) and Physical Sites.
  • Map infrastructure in GPP Configuration Management Database (CMDB) through Business services, Technical services, service components and other infrastructure related configuration items such as Logical Servers and Load Balancers.
  • Create TPI (Third Party Integration) for Off-premise applications and map them to URIs and IPs based on how they connect to the third-party services such as cloud and vendor mainframes.
  • Work with IT owners to educate them about High Availability standards in order to get the applications to comply with the policy standards by having servers work in Active-Active, Active-Passive or Standalone configurations depending on application criticality in order to improve application availability.
  • Support migration of CMDB data to ServiceNow after CMDB cleanup and complete application attestations.
07/2018 to 02/2019 Business Systems Analyst/Product Test Engineer Foot Locker Inc. | Peoria, IL,
  • The scope of the project was to build up an Enterprise Level application on My Plan Manager (MPM) for Plan to Plan transfer process.
  • The application focused on creation of transactions which could transfer participants’ information such as Demographics, Asset Transfer, Loan Transfer, Beneficiary, Current Year Withdrawal, Prior Year End Balance, YTD Base Text, Greatest Outstanding Loan Balance, etc.
  • Gathered functional and nonfunctional requirements using various elicitation techniques by conducting decomp sessions, one to one interview, brainstorming, surveys/questioners, observations, and document analysis.
  • Used Test Driven Development (TDD), Behavioral Driven Development (BDD), and Acceptance Test Driven Development (ATDD) techniques for building the application segments.
02/2017 to 06/2018 Business Analyst BSASPEC Inc | City, STATE,
  • Rule 2202 Online Application.
  • The scope of the project was to build up an application which could help employers to file for Rule 2202 program online.
  • The application focused on creation of automation process which could help employers to file various plans such as AQIP, ERS, ECRP, ECRP Off-set, ECRP High AVR and ECRP AVR Improvement.
  • Created User Stories, Acceptance Criteria, Definition of Done, RTMs, Scenarios plans, and BPM’s based on the requirements.
  • Assisted team to create Test cases, Test plans, Scenario Plans and Test script based on User Stories.
08/2013 to 10/2014 Marketing Executive/Analyst Gurusons Communications | City, STATE,
Education and Training
Expected in 2017 Master of Science | Management Information Systems University of Illinois, , GPA:
Expected in 2013 Bachelor of Engineering | Mumbai University, , GPA:
Expected in 01/2021 Certificate | Configure The CMDB Service Now, , GPA:

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School Attended

  • University of Illinois
  • Mumbai University
  • Service Now

Job Titles Held:

  • IT Business Analyst
  • Business Systems Analyst/Product Test Engineer
  • Business Analyst
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  • Master of Science
  • Bachelor of Engineering
  • Certificate

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