Information Technology Professional with the ability to manage and execute projects in a wide variety of industries. Nineteen years' experience in the Information Technology industry with broad responsibilities. Proven ability to build relationships with the clients, management, business personnel at all levels of an organization. Professional strengths include an innate ability to lead and work as a team member.
MS Office Suite (Word, Excel, Access, Power Point)
ITIL Change Control Process
Remedy Product Site
SharePoint Portal Expertise
Agile software development methods
Was nominated for the Cargill Global IT CIO Leadership Award for Delivering with Excellence
ADLM Application Development Lifecycle Management certificate
ITIL Change Management Remedy certificate
EPIC Clarity ADT System certificate
Crystal Reports XI course
SMS Builder's edge certificate
Online Interface Express (OLIE) course
Access Fundamentals and Intermediate Access course
Microsoft Access certificate
Patient accounting certificate
Online Architectural Software certificate.
IT Analyst01/2007 to 01/2017CARGILL INCMinneapolis, MN
Provided second level end user software support for various global applications used by internal and external Cargill users, with user satisfaction survey results above the 90% target.
Led software upgrade and deployment for the NA and Canada region for feed formulation software.
Managed incidents; investigated root cause analysis and troubleshoot across multiple technologies, resulting in a major reduction in down time.
Created requirements and pre-release test plans for upgrades and enhancements to supported applications.
Created application documentation, testing, deployment, and support plans prior to implementation.
Established long term relationships with 1,500+ end users and customers and developed an understanding of the business areas and goals.
Engaged client to gather software requirements/business rules, and ensured alignment with development teams.
Led software approval and implemented projects internationally.
Implemented policy and procedure for auditing reports, increasing accuracy rate from 65% to 90%.
Supported the "go live" and "post go live" activities, including training, testing, troubleshooting, data validation, and issue resolution for supported applications and systems.
Monitored data integrity and data transfer, identified and solved production problems.
Coordinated and managed application changes using ITIL Change Control process.
Developed and edited SQL queries and reports.
Upgraded Cargill computers from Windows 7 to Windows 10.
Served as a problem-solving resource with the Help Desk.
Participated in 24x7 On-Call production support rotation.
Senior IT Specialist01/1998 to 01/2007HENNEPIN COUNTY MEDICAL CENTERMinneapolis, MN
Led implementation of the EPIC system and migrating of AS/400 reporting functionality to the new system.
Developed and supported over 200 applications and programs for internal and external HCMC users.
Developed datasets/data files and scheduled data file backups and restores.
Analyzed and solved production problems and outages in a timely manner.
Managed knowledge transfer documentation project including managing project timelines and resources to produce detailed business and technical documentation.
Interacted with end-users to translate their requirements into computer language and provide timely assistance.
Defined, analyzed, researched and documented user requirements.
Created and deployed customized production reports for internal and external users of HCMC.
Gathered business requirements and provided technical interpretation.
Conducted user acceptance testing and validation.
Provided user training and on-going production support.
Expertly developed and deployed eight different SMS applications.
Provided second and third level 24x7 on-call production support.
Performed ad-hoc reporting.
Developed queries in PL/SQL.
Participated in 27 large IT projects, most of them were successfully delivered on time.
Education and Training
Bachelor of Science: MathematicsST PETERSBURG STATE UNIVERSITYSt Petersburg, RussiaMathematics
Master of Science: Computer ScienceBROWN INSTITUTEMinneapolis, MNComputer Science
Computer Programming Certificate with
Three Academic Excellences Rewards
Academic, go live, AD, Agile, AS/400, auditing, Computer Programming, client, data transfer, data validation, documentation, Help Desk, interpretation, ITIL, managing, Access, Excel, MS Office Suite, Windows OS, Power Point, SharePoint, Windows 7, Windows, Word, PL/SQL, problem-solving, reporting, SAS, SMS, software development, SQL, SQL server, software support, user training, technical documentation, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN