Dedicated and resourceful employee who provides top-level support to growing companies. Adept at learning new products and services to provide maximum results.
2014 TXU Energy - MVP award for outstanding performance.
2014 TXU Energy - Customer Quality award for participation in Inadvertent Gain/Loss Process Optimization.
Train current and new team members on all Inadvertent Gain/Loss and Market Transaction processes. Generate process documentation and conduct training for other team members on Inadvertent and billing issues. Generate Change Alerts and Top News to highlight new internal and Market process changes. Provide analysis and resolution of customer billing and payment issues. Analyze and resolve complex billing issues for customers. Provide resolution for complex meter change out and cross meter issues with Market Participants. Provide mentoring for processes to other team members as required. Analyze issues to identify market trends. Assist with daily, weekly and monthly reporting. Generate and update operating process documentation. Assist with special projects related to Customer Issues Management functions.
Work with Market Participants to correct customer accounts inadvertently gained or lost. Assist other team members to help resolve complex customer issues. Generate and maintain monthly and weekly reports for management. Train new team members on the Inadvertent Gain/Loss processes. Provide support to management to implement new processes. Review issues to identify Market Trends.
Work on customer accounts to resolve payment, billing, inadvertent gain/loss and system issues. Assist team members and management to identify areas of opportunity and provide process improvement actions.
Renovate and update accounts receivable processes. Maintain daily receivables. Provide additional support for dispatching service men and walk in customers in the shop. Prepare weekly and monthly reports for Sales and State Taxes. Assist with minor locksmith duties in the shop.
Provide Administrative and Data Analyst support to various Electric Utility companies in multiple states in the United States, Trinidad and Canada. Coordinate project schedules and data for Electric Meter exchanges. Work as liaison between customers, field crews and project leaders to coordinate data for field operations. Develop and maintain customized reports for project managers using MS Word, Excel, Access, SQL and the web. Process daily data for multiple projects to be transferred via the web to customers. Create and maintain databases for invoicing, customer projects, project tracking and contractor tracking. Provide analysis of data relating to projects, accounting, and contractor tracking.
Business and Music
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