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ISS Field Rep Resume Example

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ISS FIELD REP
Summary
Highly analytical, driven professional who strives for superb customer service with excellence and accuracy.
Skills
  • Self-motivated professional
  • Strong communication skills
  • Superior attention to detail
  • Efficient Problem Solver
  • Strong interpersonal skills
  • Creative thinker
  • Strong in MS Excel, PowerPoint, Word
  • Proactive team player
Experience
08/2016 to 05/2017
ISS Field RepAmazon.com － Petersburg, VA
  • Communicate with ISS Coordinator and direct Manager on Retail Request Tickets (tickets from Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues.
  • Communicate with Corporate Retail Teams on Vendor Compliance issues.
  • Communicate with ISS Coordinator and direct Manager on ISS Tickets (tickets sent to Corporate Retail Teams), ticket status and weekly summary of pending tickets and open issues.
  • Accountable for keeping track of open aging ISS tickets across the FC and responsible for participating as onsite escalation contact, where and when appropriate.
  • Accountable for making sure that all Retail Request tickets get prompt response and resolution, meeting SLA where appropriate.
  • Maintain a productive working relationship with Corporate Retail Teams and all partners.
  • Along with the Operations Manager, help educate Problem Solve Receivers on how and when to use ISS & Catalog for problem resolution.
  • Oversees and logs all items on the ISS Liquidation pallet.
11/2015 to 05/2017
Inbound Each Receive/Each Stow PAAmazon.com － Petersburg, VA

  • Support and work in the department as required.
  • Daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
  • Providing vacation coverage for Area Managers.
  • Providing policy follow-up, attendance tracking.
  • Tracking and reporting of ATS/labor hours.
  • Assisting the floor as an associate resource, training associates and verifying SOP compliance.
  • Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
  • Participating in Operational Excellence initiatives in some capacity.
  • Filling in as needed with production duties.
  • Fully understanding workflow and daily production goals.
  • Reviewing and updating SOP as required.
  • Assisting in keeping work area clean and organized.
  • Identifying and addressing safety hazards within the work area.
  • Coaching associates to work safely at all times.
  • Participating in safety initiatives.
  • Referring all job injuries immediately to Amcare.
04/2013 to 05/2017
Fulfillment AssociateAmazon.com － Petersburg, VA
  • Outbound Pick/Inbound Consolidation Pick.
  • Retrieve items off of the shelves to be shipped out or moved to a new location.
  • Palletize items that need to be put into the Mods.
  • Wrap pallets to be transported.
  • Inbound Stow
  • Put the incoming items onto the shelves.
  • Organize bins to where the items can be seen and removed safely.
  • Ambassador
  • Properly train new hires that enter into the building, or any associate that needs to be cross trained in the building.
  • Teach safety rules.
  • Help associates when they are in need of extra help.
  • Provide an extra ear and helping hand when management are not available.
  • Ensure that all rules and regulations are being properly followed by everyone.
  • Help be the eyes and ears of the building.
  • Process Guide
  • Complete tasks that cannot be fulfilled by the PA at that present moment.
  • Talk to associates about their progress during the shift.
  • Help associate with any problems or issues they are having.
  • Watch over shift if PA has another obligation to fulfill.
  • Make sure shift runs smoothly and help PA with any work that needs to be done.
  • Sherlock Runner
  • Locate any item that has a virtual/physical mismatch in the system.
  • Check all locations the item should or could be to locate it.
  • Place item in correct location if found.
  • Delete item out of system if it was an overage/receive error.
  • Write PDT's on responsible parties for the mistake of misplacing items.
  • Problem Solver
  • Make sure all items that come into the building are correct.
  • Fix any items that come into the building with issues.
  • Find and locate missing items or possible locations for the items.
  • Help associate with issues with their items and/or their cart.
  • Print labels, B00's.
  • Put in tickets to other warehouses to get items that are virtually or physically not in the warehouse fixed.
09/2012 to 01/2013
Seasonal Customer Service AssociatePlow & Hearth - Madison, VA
  • Process check, gift card, credit card/debit card payments,.
  • Take customer orders over the phone and internet.
  • Sign Customers up for catalogs and raffles.
  • Sell additional discounted items to customers.
  • Provide assistance with shipping and return concerns.
  • Issue refunds.
  • Replace broken or incorrect orders shipped to customers.
  • Respond to customer emails about concerns or issues with orders.
  • Provide superb customer service and communication with customers.
01/2007 to 02/2011
Daycare ProviderHome Daycare Provider － Charlottesville, VA
01/2007 to 02/2011
Daycare ProviderHome Daycare Provider － Charlottesville Culpeper, VA
  • Provided breakfast, lunch, dinner and snacks for children.
  • Put children on and off school bus.
  • Took children on field trips to historic parks and attractions for educational and fun purposes.
  • Taught ABC's, 123's.
  • Weekly Library visit for reading lesson and story time.
  • Complete homework assignments, and projects.
  • Provided additional tutoring for those who needed extra attention.
  • Bathe overnight children.
  • Get children dressed for school.
  • Pick up children from extracurricular activities.
06/2005 to 08/2005
Office AideSocial Security Administration － Culpeper, VA
  • Print papers.
  • Fax necessary documents to other local agencies.
  • Answer telephone, and take messages for associates who were unavailable.
  • Shred all documentation with sensitive information.
  • Fill copiers and printers with paper.
  • Type documents.
  • Fill out paperwork.
  • Mail outgoing mail.
  • Distribute incoming mail.
  • Organize stock room.
  • File papers in case files.
  • Enter data into Federal database.
  • Update patient files electronically.
Education and Training
Present
Medical Coding and BillingPenn Foster Career School
2006
Culpeper County High School － Culpeper, VA
Skills
Detail Oriented, Billing, Catalog, Coaching, Strong Interpersonal skills, Strong communication skills, Credit, Customer Service, Database, Debit, Documentation, Fax, Filling, Medical Coding, Meetings, MS Excel, Mail, Data Entry, PowerPoint, Word, Copiers, Pick, Printers, Problem Resolution, Problem Solver, Progress Reports, Reading, Reporting, Retail, Safety, Self-motivated, Shipping, Receiving, SLA, SOP, Taking Messages, Team Building, Telephone, Tutoring, Typing, Workflow
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Resume Overview

Companies Worked For:

  • Amazon.com
  • Plow & Hearth - Madison, VA
  • Home Daycare Provider
  • Social Security Administration

School Attended

  • Penn Foster Career School
  • Culpeper County High School

Job Titles Held:

  • ISS Field Rep
  • Inbound Each Receive/Each Stow PA
  • Fulfillment Associate
  • Seasonal Customer Service Associate
  • Daycare Provider
  • Office Aide

Degrees

  • Medical Coding and Billing

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