Dedicated and focused office assistant and customer service representative who excels in call center environment; prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Self-motivated professional with extensive experience in medical office operations to included clinical operation.Quality-focused billing professional successful at settling patient and insurance accounts.
Claims appeal procedures
Health insurance processing
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Increased office organization by developing more efficient filing system and customer database protocols.
Managed the office area, including greeting visitors and responding to telephone and in-person requests for information.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.
Read and recorded temperature, pulse and respiration.Maintained a clean, orderly and well-stocked environment. Assist in clinical area as neededPerformed routine tests such as urine dip stick, vision and hearing tests.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.Acquired insurance authorizations for procedures and tests ordered by the attending physician. Prepared prescription refill requests on behalf of the physician.Scheduled patient appointments.Completed registration quickly and cordially for all new patients.Accurately entered procedure codes, diagnosis codes and patient information into billing software.Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Thoroughly reviewed remittance codes from EOBS/AR's.Confirmed patient information, collected copays and verified insurance.Completed appeals and filed and submitted claims.
Calculated Coordination of Benefits (COB). Handled and processed confidential customer information. Jumped in to fill gaps when short staffed.Successful in call center environment
Coursework in Medical Assistant
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