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iqor resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of staff members.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Skills
  • Flexible & Adaptable
  • Computer proficiency
  • Verbal and written communication
  • Basic math
  • Good listening skills
  • Microsoft Office
  • Responsible
  • Customer service
  • Multitasking abilities
  • Training & Development
  • Planning and Coordination
  • Clerical
  • Teamwork
  • Teambuilding
  • Conflict resolution
  • Maintenance & Repair
  • Supervision
  • MS Office
  • Customer Service-Oriented
  • Microsoft Office Suite
  • Payment Processing
  • Prioritization and Time Management
  • Multitasking and Prioritization
  • Data Entry and Database Software
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
Work History
06/2018 to Current
Front Desk Receptionist Brightview Senior Living Annapolis, MD,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained transaction security by verifying payment cards against identification.
  • Collected room deposits, fees and payments.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Kept accounts in balance and ran daily reports to verify totals.
09/2014 to Current
Front Desk Receptionist Brightview Senior Living Rockville, MD,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Monitored office supplies by checking inventory and placing orders.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Collected room deposits, fees and payments.
02/2020 to 11/2020
Security Officer Anderson Security Agency Ltd Tolleson, AZ,
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Contacted law enforcement in case of unauthorized persons, documents and materials.
  • Moved throughout facility and among customers to remain aware of developing security situations.
02/2019 to 11/2020
Security Officer Anderson Security Agency Ltd Arlington, AZ,
  • Checked and verified photo identification prior to granting facility access.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Reported suspicious activities and persons to law enforcement.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Education
Expected in 06/2001 to to
Associate of Arts:
Andres Abelino Mordan De Cruz - Dominican,
GPA:
  • Dean's List
Languages
Creole:
Full Professional
Negotiated:
Spanish:
Full Professional
Negotiated:
Affiliations
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals

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Resume Overview

School Attended

  • Andres Abelino Mordan De Cruz

Job Titles Held:

  • Front Desk Receptionist
  • Front Desk Receptionist
  • Security Officer
  • Security Officer

Degrees

  • Associate of Arts

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