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Investigator Resume Example

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INVESTIGATOR
Professional Summary

Grounded Child Protective Investigator adept at identifying dangers and risks which could result in lasting trauma and injury. Adaptable professional working closely with law enforcement and other partners to promote positive outcomes. Supports youth exiting risky environments and finds appropriate resources.

Accomplishments

    I have been awared with two merit raises due to my work perfomance. I have sucesfully mentored new investigator trainees.

Skills
  • Crisis situations
  • Writing and verbal communication
  • Client engagement and assistance
  • Problem resolution
  • Team building
  • Relationship development
  • Data Warehouse systems
  • Abuse and Neglect reporting
  • Law enforcement interaction
  • Information gathering
  • Organization
  • Communications
  • Mentoring
  • IMPACT systems
Work History
Investigator, 08/2014 to Current
Texas Department Of Family And Protective Services – San Antonio, Texas
  • Annual Salary: $58,000.00 Supervisor: Shanda Orum; 210-667-6866 Duties: I investigate claims of child abuse and neglect. I interview and gather information to see if abuse or neglect happened and if intervention is necessary.
  • I consider both risk and safety issues, and may recommend services for the child and family to reduce the risk of further abuse or neglect.
  • I assess child safety and takes the necessary actions to protect the child as appropriate. This could include removing a child from their family. I determine the action to be taken to remove or to reduce an immediate threat to the safety of a child to include working with families to identify family members who can assist with keeping the child safe, testifying in court to seek emergency protective services, placing children in substitute care, referring family for immediate crisis intervention therapy or other community resources.
  • Develops and maintains effective working relationships with law enforcement officials, judicial officials, legal resources, medical professionals, and the community.
  • I work under constant deadlines that require prioritizing tasks and the ability to work flexible hours. I maintain a balance of objectivity and empathy for families living in stressful and crisis situations. I attend and participate in training/meetings/staffings.
  • I perform other duties as assigned and required to maintain unit operations.
  • I promotes and demonstrate appropriate respect for cultural diversity and competency among coworkers and all work-related contacts.
Clerk III, 10/2013 to Current
Texas Health And Human Services Commission – San Antonio, TX
  • Monthly Salary: $1,931.00 Supervisor: Thelma Falcon; 210-619-2941 Duties: Monitor and maintain front desk activities, office scheduling by screening applications, create process tasks as needed, perform application registration when needed, schedule and reschedule client appointments within program guidelines.
  • I assist clients on the lobby computers to help with applications, renewals and changes.
  • I also maintain files including: image-only documents, applications for appointments, rescheduled appointments and pending information.
  • I ensure client services are provided quickly and accurately, as well as client communication and interaction.
  • I perform customer service by being courteous and accurate for a positive outcome.
  • I answer the office telephone efficiently and transfer calls and/or take messages for office staff.
  • I schedule tasks to Texas Work Advisors.
Administrative Front Office Manager, 07/2011 to 05/2013
Dr. Francisco Marquez – El Paso, TX
  • Hourly Wages: Start- $8.00 Final- $10.00 Supervisor: Vicky Marquez; 915-541-1200 Duties: I manage and maintain all front desk duties.
  • I answer phones, keep all office work organized, filed, and keep patient records updated.
  • I operate follow up calls on patient scheduling and reschedule for patients next visit.
  • I register new patients by entering their data into our system.
  • I retrieve patient insurance information, as well as obtain authorization for them to be seen and covered by insurances under mental health.
  • I frequently generate follow up letters and type documentation for the Psychiatrist and Therapist.
  • I update office policies.
  • I apply insurance payment and co-payments to patients account.
  • I print daily and monthly reports for the account records.
  • I restock office supplies when needed.
Substitute Teacher, 08/2010 to 03/2011
Department of Defense Schools – Wiesbaden, Germany
  • (grades 9-12) Wiesbaden Germany Daily Wages: $101.00 Supervisor: Stacy Nielson; 49-0611-4080-351 Duties: I would take over and adapt teacher duties and responsibilities in the classroom by following teacher instructions which enabled me to maintain control of the classroom.
  • I would teach subjects and instruct material so students would gain a better understanding of the topic.
  • I was there to answer questions and help lead students in the right direction to better themselves.
  • I would also set goals that I accomplished by the end of my work day.
  • During teacher PREP time I would delegate my hour working in the office: filing, answering phones, labeling and organizing.
  • If I was not working in the office I would help in the library.
Education
Bachelor of Science: Criminal Justice, Political Science, 05/2011
Sam Houston State University - Huntsville, TX
Criminal JusticeThe University of Texas At San Antonio - San Antonio, TX
High School Diploma: 05/2005
Tom C. Clark High School - San Antonio, TX
Certifications
Privacy Act and HIPAA Operations Training and American Red Cross Certified.
Additional Information
  • Honors and Activities , Sam Houston State University Women's Rugby Team 2009-2010 Tom C. Clark Honored membership in the Chapter of English Scholars Outstanding Academic Achievement- 2003,2004 and 2005 Texas Educational Color guard Association All-star Award- 2005 Tom C. Clark Marching Guard and Winter guard officer (captain)- 2004-2005 Tom C. Clark German Club Officer (Historian) - 2005
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Resume Overview

Companies Worked For:

  • Texas Department Of Family And Protective Services
  • Texas Health And Human Services Commission
  • Dr. Francisco Marquez
  • Department of Defense Schools

School Attended

  • Sam Houston State University
  • The University of Texas At San Antonio
  • Tom C. Clark High School

Job Titles Held:

  • Investigator
  • Clerk III
  • Administrative Front Office Manager
  • Substitute Teacher

Degrees

  • Bachelor of Science : Criminal Justice, Political Science , 05/2011
    Criminal Justice
    High School Diploma : 05/2005

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