Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Promoted to Call Center Manager in 8 months.
Duties Include : Quality Control Monitoring over entire call center, Approximately 200 people.
Coaching of Approximately 75 people which involves identifying there strengths through monitoring and overseeing there performance.
Traveling Inventory team for Home Depot.
Duties Include : Traveling to local and out of state stores. Proficient in use of 10-key skew. Currently at first stage auditor level which I rank highest in this level.
Online political surveys.
Duties include : Quality control Monitoring, Overseeing approximately 30 + people in a room and Identifying strengths and weaknesses.
Overnight shelf stocker and inventory of the store.
Worked throughout high school for parents business.
Duties Include : Clerical duties, computer entry, typing, cleaning etc.
Graduated 6 months earlier than my graduating class with a 3.35 GPA.
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