Seasoned Customer Service Representative with over 20 years experience.Skilled in Retail operations, Complaint Resolution, Team Building, Customer Satisfaction and Order Fulfillment., Poised, flexible, resourceful and adaptable; skilled in time management; able to handle multiple complex priorities; and meet deadline schedules.
Audited item signs to accurately maintain inventory.
Researched and recorded all departmental rings and price adjustments.
Managed to back-up all manual shipping documents initiating appropriate action.
Attended meetings and conferred concerns and solutions for losses.
Assisted in maintaining biannual inventories.
Provided quick customer service to employees and suppliers.
Exceeded targeted sales goals
Created strategies to develop and expand existing customer sales, to increase sales,
Worked as a team member to provide the highest level of service to customers,
Shared product knowledge with customers while making personal recommendations
Maintained friendly and professional customer interactions.
Provide clerical administrative support
Assists with dispatching as needed
Inputs delivery information into computer
Checks postponements and cancellations against delivery manifest
Prepares purchase order for signature
Maintains department files
Processes new membership and membership maintenance according to proper departmental procedures for paperwork and performance of duties.
Key membership information into computer, keep logs and paperwork, obtains supervisor approvals when necessary.
Keys credit application, conforms to credit card company practices for verification, confidentiality, access and discretion
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Educated customers on the variety of loan products and available credit options.
Exceeded quarterly sales goals by 30%
Monitored more than [100 client relationships per year
Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
Provided supervision leadership for a cohesive, high-performance, customer focused team of 16 sales support employees that exceeded its profitability objectives. Oversaw day-to-day tasking, provided operational guidance and ensured processes/procedures were achieved.
Offered direct assistance to customer inquiries by helping them to determine the appropriate FEDEX product or service for their packaging needs.
Reviewed and approved all paperwork before releasing freight to trucking companies. Validated customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to allow pick up shipment to be obtained.
Coursework in Finance and Business Administration
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